Nassim Rizik
Pécs
Summary
I am passionate about traveling, languages, technology, and customer service. I hold a BA degree in International Relations and European Studies from Metropolitan University Prague, and have gained valuable experience working as a Telephone Operator at the US Embassy in Tel Aviv. Throughout my career, I have relocated to over four countries, adapting to diverse environments and cultures. Currently, I am pursuing a BSc degree in Computer Science Engineering at the University of Pécs in Hungary. I am actively seeking job opportunities where I can apply my skills and expertise in a dynamic and challenging environment.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Isracard
Migdal Hae'emek
01.2024 - 08.2024
- Kept abreast of new products or services introduced into the market, enhancing overall effectiveness in addressing customer needs.
- Adhered strictly to company policies whilst dealing with customers' requests or complaints.
Operations Manager
Wilinkers
Manila
04.2023 - 12.2023
- Streamlined supply chain processes to reduce procurement cycle time.
- Managed vendor relationships to ensure timely delivery of services.
- Optimised workflow procedures with strategic planning and team coordination.
Telephone Switchboard Operator
US Embassy Jerusalem
Tel Aviv
01.2022 - 02.2023
- Provided thorough handovers to incoming staff to ensure seamless service continuity.
- Liaised with difficult callers in a professional manner to ensure positive outcomes, maintaining a calm, rational approach to unpredictable conversations.
Sales Representative
Paragon
Yokneam Illit
06.2020 - 08.2022
- Built lasting relationships with clients through customer service interactions.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
Education
Bachelor of Science - Computer Science Engineering
University of Pecs
Pécs, Baranya 09.2024 -
Bachelor of Arts - International Relations and European Studies
Metropolitan University Prague
Prague, Czech Republic 09.2017 - 06.2020
International Relations and European Studies
Bahçeşehir University
Istanbul, Turkey 01.2019 - 01.2020
Diploma of Higher Education - English and History
Medford High School
Medofrd, Massachusetts 08.2014 - 06.2015
Skills
Microsoft office suite proficiency
undefinedLanguages
Arabic
Native
Hebrew
Fluent
English
Proficient (C2)
French
Intermediate
Hungarian
Beginner
Timeline
Bachelor of Science - Computer Science Engineering
University of Pecs
09.2024 -
Customer Support Representative
Isracard
01.2024 - 08.2024
Operations Manager
Wilinkers
04.2023 - 12.2023
Telephone Switchboard Operator
US Embassy Jerusalem
01.2022 - 02.2023
Sales Representative
Paragon
06.2020 - 08.2022
International Relations and European Studies
Bahçeşehir University
01.2019 - 01.2020
Bachelor of Arts - International Relations and European Studies
Metropolitan University Prague
09.2017 - 06.2020
Diploma of Higher Education - English and History
Medford High School
08.2014 - 06.2015
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