Power Query
Natalia Arslanova
Director Supply Chain Excellence
Summary
An experienced Supply Chain manager (customer service&logistic) with 15+ years of international operations experience with a proven track record of successful collaborations with customers, colleagues and partners to set rules, police, process ant tasks for operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Regional Customer Service Manager Eastern Europe
Xylem
2023.12 - 3 2024
- Responsible for Customer Service & Operations & Logistics processes (Order entry, invoicing, warehouse, inventory, contract administration) and manage the team including team members in Russia, Hungary and Poland
- Serve as business partner to support business initiatives and make recommendations concerning business operations and resource allocation to improve performance and support operational excellence
- Establish, monitor & develop key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results
- Building a solid strategy, supported by data and analytics, for our critical customers clients, identify recurring issues (and fix them), and get actionable insights to improve customer retention
- Managed a team of customer service representatives, ensuring high-quality support and timely issue resolution.
Head of operations
Xylem Rus
2011.08 - 2022.12
- Managed end-to-end order processes in the operations department, overseeing a team of 11 individuals across customer service, logistics, direct procurement, and warehouse operations
- Collaborated on operational decisions, set strategic goals, and ensured efficient day-to-day business operations, implementing improvements for enhanced company effectiveness
- Established and support inventory structure to optimize stock and decrease slow-moving items level to 8% of total inventory cost (non moving is 0.3%)
- Established new analytics structure to support sales on daily basis
- Safeguarded critical knowledge and laid the foundation for process optimization by meticulously crafting comprehensive process documentation spanning from high-level (Level 1) overviews to detailed working instructions (Level 5)
- This encompassed mapping, visualization, detailed description, and incorporating trade compliance checkpoints
- Implemented and developing IT systems: BPCS ERP, Salesforce, supported reports in Excel and Power BI
- Achieved sales growth from 26 million USD to 43 million USD (increasing order lines from 1700 to 4000) while maintaining the same staffing levels
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Accomplished this by strategically optimizing and enhancing operational processes.
Head of spare parts department
STILL Gabo
2010.07 - 2011.07
- Mange sales of spare parts
- Support Sale and Warranty department
Logistic Manager
MAN Truck & Bus
2007.07 - 2010.07
- Managed logistics budgets and processing to achieve cost-effective operations.
- Reviewed established business practices and improved processes to reduce expenses.
- Directed shipping and receiving of wide range of products daily.
- Led third-party vendors in achieving delivery time and cost targets.
Education
MBA - Supply chain management
Higher School of Economics
Moscow 2007.05 - 2010.05
BBA - International Economics
Baikal State University of Economy And Low
Irkutsk 2000.05 - 2005.05
Skills
Personal Information
- Date of Birth: 09/12/83
- Gender: Female
- Nationality: Russian
Software
SalesForce
BPCS
Microsoft Excel
Microsoft Office
SAP
Timeline
Regional Customer Service Manager Eastern Europe
Xylem
2023.12 - 3 2024
Head of operations
Xylem Rus
2011.08 - 2022.12
Head of spare parts department
STILL Gabo
2010.07 - 2011.07
Logistic Manager
MAN Truck & Bus
2007.07 - 2010.07
MBA - Supply chain management
Higher School of Economics
2007.05 - 2010.05
BBA - International Economics
Baikal State University of Economy And Low
2000.05 - 2005.05
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