Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Interests
Timeline
Generic

Natália Hajnal

Budapest

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Language Teacher

Mathias Corvinus Collegium
09.2023 - 04.2024
  • Worked part-time to teach high-school and university students enrolled in MCC's Roma Talent Program
  • Small groups and 1 on 1 classes for students from Roma background, the student groups weren't optimized based on previous knowledge.
  • To make sure each student's needs were accounted for I had to assess each student's skills and knowledge and incorporate various teaching styles and methods to deliver the best possible classes
  • Developed overall yearly curriculum for teaching English-language learners based on the private college's and national requirements.
  • Delivered instruction in language arts encompassing reading, grammar, composition, and literature, constantly providing feedback for the students based on their skills and achievements
  • Prepared, administered and corrected monthly tests and examinations to observe student overall performance.

Occupational Medicine Practice Assistant

RAER Medical LLC
01.2021 - 04.2024
  • RAER Medical LCC. ceased its general practice activity in 2022 January and since then fully focuses on occupational medicine.
  • As assistant to the doctor's occupational medicine practice, I supported her on-site medical examinations of employees (applying the electrocardiogram etc).
  • This included taking notes of the employee's medical history and current chronic diseases during the initial assessment.
  • Informed the employees and explained the processes and upcoming examinations to them.
  • Helped scheduling examination days and kept records of employee data with the highest confidentiality.

Customer Service Representative

Bio-Rad Hungary LLC.
05.2024 - Current
  • Working as part of the Central Europe Team responsible for order processing and customer inquiries from Germany, Austria and Switzerland
  • Processing 25-35 orders daily as a member of our Team
  • We regularly process 100% of the orders that arrived before 2PM on the same day since Q1 2025
  • Order processing and tracking in Esker, Excel and SAP
  • Handling of Key Accounts with specialized process (Roche Diagnostics GmbH , Instrument Orders)
  • Investigating and resolving customer inquiries and complaints in collaboration with Sales
  • Reviewing orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Researching and addressing customer inquiries, questions and issues within 1-3 business days, depending on customer responsiveness, to promote optimal customer service.
  • Cooperating with Sales, Inventory and Planning Team to facilitate order flow and meet processing metrics.
  • Making sure customer account details are up to date in Salesforce and MDG
  • Communicating with customers via e-mail to address order inquiries, changes and cancellations.

General Practitioner Assistant

RAER Medical LLC
01.2021 - 01.2022
  • Started working at the practice responsible of roughly 1700 patients during the COVID-19 pandemic, while still attending university.
  • Informed patients about current guidelines and policies to keep them up to date, acted as meditator between the doctor and patients during the busiest times.
  • Participated in vaccination campaigns with the practice's doctor and other practitioners.
  • Helped scheduling vaccination days, contacted patients and kept them updated based on government instructions and information.
  • Involved in patient care and supporting the practice's work apart from COVID.
  • Coordinated referrals to hospital services or specialists for additional support.
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Daily communication with patients via e-mail and phone, collaborating with hospitals and specialist practices for the best possible patient care.
  • As assistant to the doctor's occupational medicine practice, I supported her on-site medical examinations of employees.
  • Helped scheduling examination days and kept records of employee data with the highest confidentiality.

Education

No Degree - International Business

Corvinus University of Budapest
Budapest, Hungary

Bachelor of Arts - Psychology

Eötvös Loránd University
Budapest, Hungary
01-2025

Skills

  • Sales order management
  • Data entry
  • Scheduling
  • Complaint resolution
  • Account updating
  • Email management
  • Adaptability and flexibility
  • SAP
  • Microsoft Office
  • Languages (Fluent in English, Advanced in German)

Accomplishments

    Without any prior experience in SAP or Order Management related processes I've successfully learned the skills and knowledge required for order entry processes. After three months I was able to meet the daily and monthly targets both for order entry and dispute management.

    I continuously meet the KPI expectations of 25-35 orders processed daily and keeping the Customer Service Error rate below 1%

    I was given a 9% raise during my 2025 - Q1 assessment in April.

    Currently, I'm taking part in an SAP testing project meant to show us any discrepancies and technical errors during the company's Brazilian implementation of our SAP system.

Languages

English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Hungarian
Bilingual or Proficient (C2)

Software

Microsoft Office

SAP

Esker

Salesforce

Interests

Weightlifting, reading, digital art

Timeline

Customer Service Representative

Bio-Rad Hungary LLC.
05.2024 - Current

Language Teacher

Mathias Corvinus Collegium
09.2023 - 04.2024

Occupational Medicine Practice Assistant

RAER Medical LLC
01.2021 - 04.2024

General Practitioner Assistant

RAER Medical LLC
01.2021 - 01.2022

No Degree - International Business

Corvinus University of Budapest

Bachelor of Arts - Psychology

Eötvös Loránd University

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Natália Hajnal