Microsoft Office
Nelson Edun
Customer Service Representative
Budapest,BU
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Netflix Sales Representative
Netflix
01.2023 - 02.2024
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage customer accounts and track performance metrics.
Tesla Customer Service Representative
Tesla
02.2022 - 12.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Educating customers about Tesla's sustainability initiatives, charging infrastructure, energy products, and other company initiatives to promote brand awareness and customer engagement
- Addressing and resolving customer complaints, concerns, or issues related to vehicle performance, service appointments, repairs, billing, or warranty coverage in a timely and satisfactory manner
Vodafone Call Center Agent
Vodafone
01.2018 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintain a professional demeanor, tone, and attitude at all times, even in challenging or stressful situations, to ensure positive customer interactions
Customer Service Representative
Globacom Company Limited
03.2016 - 02.2018
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Working directly with customers to address inquiries, resolve issues, and provide support via phone, email, chat, or in-person interactions
- Working directly with customers to address inquiries, resolve issues, and provide support via phone, email, chat, or in-person interactions
- Providing sales support, such as processing orders, handling returns or exchanges, and assisting with upselling or cross-selling products or services.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Science - Civil Engineering
Szechenyi Istvan University
Hungary 04.2001 -
Associate of Science - Business Administration And Management
Havard Business School
9V8H+64 Boston, Massachusetts, USA 04.2001 -
Bachelor of Science - Public Administration
Nnamdi Azikiwe University
Nigeria 04.2001 -
Skills
Regulatory Compliance
Lead Generation
Professional Demeanor
Strategy Development
Positive Customer Engagement
Marketing Strategies
Software
Interests
Arts and Creativity
Volunteering
Timeline
Netflix Sales Representative
Netflix
01.2023 - 02.2024
Tesla Customer Service Representative
Tesla
02.2022 - 12.2022
Vodafone Call Center Agent
Vodafone
01.2018 - 09.2022
Customer Service Representative
Globacom Company Limited
03.2016 - 02.2018
Bachelor of Science - Civil Engineering
Szechenyi Istvan University
04.2001 -
Associate of Science - Business Administration And Management
Havard Business School
04.2001 -
Bachelor of Science - Public Administration
Nnamdi Azikiwe University
04.2001 -