Neveen Almalkawi
Budapest
Summary
A highly motivated, technically adept Customer Service Representative with a strong passion for providing exceptional customer service in a fast-paced technical environment. I strive to ensure seamless customer experiences by possessing a solid foundation in troubleshooting, problem-solving, and a comprehensive understanding of customer inquiries.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Webhelp
06.2020 - 08.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Engaged clients in person and over phone to answer questions and address complaints.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Receptionist
Dental Clinic
09.2013 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Ph.D. - Environmental Science
Hungarian University of Agriculture Sciences -MATE
Gödöllő, HungaryMaster of Science - Agriculture Biotechnology
Hungarian University of Agriculture Sciences -MATE
Gödöllő, Hungary12.2019
Bachelor of Science - Plant Production
Jordan University of Science And Technology
Jordan07.2017
Skills
- Communication Skills
- Empathy
- Patience
- Problem-Solving
- Product/Service Knowledge
- Time Management
- Technical Proficiency
- Conflict Resolution
- Positive Attitude
- Team Collaboration
- Multitasking
- Continuous Learning
- Data Entry Accuracy
- Core Data Management
- Problem Solving
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Senior Customer Service Representative
Webhelp
06.2020 - 08.2021
Receptionist
Dental Clinic
09.2013 - 07.2017
Ph.D. - Environmental Science
Hungarian University of Agriculture Sciences -MATE
Master of Science - Agriculture Biotechnology
Hungarian University of Agriculture Sciences -MATE
Bachelor of Science - Plant Production
Jordan University of Science And Technology
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