Nikolett Pethe
Check-in Agent
Budapest
Summary
Dynamic Check-in Agent with expertise in travel documentation and crisis management, honed at Celebi Ground Handling. Proven ability to deescalate conflicts and streamline processes, enhancing passenger experiences. Recognized for strong interpersonal skills and commitment to high-quality service, contributing to team success during peak travel periods.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Check-in Agent
Celebi Ground Handling
09.2021 - Current
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
Check-in Agent
AIRPORT SERVICE GROUND HANDLING
10.2020 - 12.2020
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
CHECK-IN AGENT
MALÉV GROUND HANDLING
07.2018 - 10.2020
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
Education
Bachelor of Science - Tourism And Catering
Economist in Tourism And Catering
UNIVERSITY OF DEBRECEN 09.2013 - 06.2018
Skills
Stress tolerance
Professional appearance
Crisis management
Cross-cultural sensitivity
Travel documentation expertise
Complaint handling
Information assistance
Strong interpersonal skills
Passport checks
Rules clarifications
Teamwork and collaboration
Problem-solving
Timeline
Check-in Agent
Celebi Ground Handling
09.2021 - Current
Check-in Agent
AIRPORT SERVICE GROUND HANDLING
10.2020 - 12.2020
CHECK-IN AGENT
MALÉV GROUND HANDLING
07.2018 - 10.2020
Bachelor of Science - Tourism And Catering
Economist in Tourism And Catering
09.2013 - 06.2018
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