Nikoletta Balázs
Budapest,Hungary
Summary
Accomplished professional with extensive expertise in hotel operations, specialising in pre-opening projects and housekeeping management. Demonstrates strong leadership and organisational skills, effectively managing and coordinating staff to enhance productivity and customer satisfaction. Proficient in hotel software and adept at implementing cost reduction methods while maintaining high standards of service. Committed to fostering a positive work environment through effective communication, staff motivation, and training initiatives.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
EXECUTIVE HOUSEKEEPER MANAGER
InterContinental Hotel
Budapest, Hungary
04.2022 - Current
- Oversee the entire Housekeeping department to ensure high standards of cleanliness, organization, and efficiency.
- Supervise the Laundry department and ensure compliance with hotel standards.
- Monitor daily housekeeping operations, coordinating with assistant housekeeping managers and supervisors.
- Conduct regular inspections of the hotel, ensuring furniture and equipment cleanliness and good condition.
- Plan and execute periodic deep cleaning and seasonal cleaning projects.
- Report and follow up on necessary repairs and maintenance tasks.
- Communicate regularly with other departments such as Laundry, Maintenance, Front Office, and Food & Beverage to ensure seamless hotel operations.
- Collaborate closely with Human Resources to maintain high performance and motivation among housekeeping staff.
- Organize and lead team meetings, providing necessary training and feedback.
- Develop and enforce cleaning and maintenance policies while managing department costs effectively.
- Monitor and manage external housekeeping service providers to ensure compliance with contract terms.
- Ensure adherence to workplace safety regulations, fire safety, lost and found policies, key handling procedures, and emergency protocols.
- Uphold dress code, appearance, and hygiene standards for housekeeping staff.
- Manage the inventory and replenishment of minibar items and oversee daily minibar administration.
- Organize and document the disposal of expired minibar items in coordination with the Food & Beverage department.
- Implement customer service excellence strategies, ensuring guest requests are fulfilled promptly and efficiently.
- Handle guest complaints professionally and implement service improvements based on feedback.
- Prepare and manage the department's annual budget, ensuring financial targets are met.
- Monitor departmental expenses, analyze variances, and implement cost-saving measures.
- Contribute to strategic and business planning processes, staying updated on industry trends.
- Plan and manage staff schedules, recruitment, and training to ensure operational efficiency.
- Conduct performance evaluations, manage payroll, and support staff development initiatives.
- Ensure compliance with health, safety, and security regulations within the department.
- Perform any additional duties assigned by senior management to support hotel operations.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Organised financial and operational data to help with yearly budgeting and planning.
- Optimised resource allocation for increased profits.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Developed organisational policies for administrative oversight and internal controls.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated cross-departmental collaboration for improved workflow.
ASSISTANT EXECUTIVE HOUSEKEEPER
Corinthia Hotel
Budapest, Hungary
11.2021 - 04.2022
- Represent the Executive Housekeeper in her absence
- Direct the Housekeeping and the Laundry teams their daily duties, ensuring needs of guests are in line with standards
- Monitor contractors that provide Housekeeping Department related services and ensure their contracted obligations are met consistently
- Meet with suppliers and discuss about of new trends and technology related to chemical usage and other supplies used in the housekeeping operation
- Manage frequent inspections of guest rooms, common areas and back of house, report maintenance requests as needed, monitor pending tasks through to completion
- Oversee the in-house laundry operation, ensuring that the textile assets of the hotel are well taken care of
- Provides the hotel and restaurants with the right quantity and quality of clean textiles
- Schedule, organize and monitor periodic and seasonal deep cleaning of guest rooms, common areas and back of house area; working on it with Engineering Department so that preventative maintenance can be carried out as well
- Control cleanliness and restocking of all in-room minibars
- Manage inventory of textiles, room accessories, and cleaning supplies
- Check and take care of in-door plants, floral arrangements and seasonal decorations in guest rooms and common areas
- Monitor preventative pest control measures in guest rooms, common areas and back of house space
- Manage Housekeeping stocks and uniforms for the entire hotel
- Maintain highest standards of Quality Assurance and Guest Satisfaction
- Ensure compliance with all Company policies and procedures within the department
- Perform duty management shifts
HOUSEKEEPING SUPERVISOR/COORDINATOR
MATILD PALACE, A LUXURY COLLECTION HOTEL
Budapest, Hungary
01.2021 - 11.2021
- Inspect guest rooms, public areas and back of house space to ensure quality standards
- Experience with turn-down service, special needs of VIP Guests
- Prepares and distributes the Room assignment sheet
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Monitor and track status of out of order rooms; update accordingly
- Assist housekeeping management in daily activities
- Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document, report and resolve issues with discrepant rooms with the Front Desk
- Prepare, distribute, and communicate changes in assignment sheets/work boards
- Communicate issues to next shift
- Complete required paperwork
- Provide administrative support for the housekeeping department, follow up actions
- Schedules the work of a Housekeeping crew and insures that assigned duties are completed on schedule and meet quality standards for the unit
- Supervises preparations, set-ups and take-downs for special events
- Coordinates with other departments, as needed
- Maintains inventory and attendance records
- Trains Housekeeping staff and insures that performance standards are met
HOUSEKEEPING SUPERVISOR
KEMPINSKI HOTEL CORVINUS BUDAPEST
Budapest
09.2019 - 12.2020
- Inspect guest rooms, public areas after being cleaned by Housekeeper to ensure quality standards
- Run sold room reports, verify room status, determine discrepant rooms, prioritise room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document, report and resolve issues with discrepant rooms with the Front Desk
- Prepare, distribute, and communicate changes in assignment sheets/work boards
- Communicate issues to next shift
- Complete required paperwork
- Take care of in-door plants and seasonal decorations in guest rooms and public areas
HOUSEKEEPING SUPERVISOR
DUBLIN CASTLE
Dublin
03.2018 - 07.2019
- Interact with clients directly to understand their needs in Dublin Castle's conference facilities
- Manage all staffing, covers and hiring housekeeping assistance to ensure that personnel are highly skilled and competent for housekeeping trade shows, conventions, exhibitions, product launches, concerts, boardroom meetings and conferences
- Monitor the appearance, providing fortnightly payroll of the housekeeping team
AREA MANAGER
AILESBURY SERVICES
Dublin
01.2015 - 07.2019
- Interact with clients directly to understand their needs and get a clear idea of the cleaning services they require
- Maintain good communication and work relationships in all areas, contracts and with external customers, team members and suppliers, checking regularly (interior and exterior) to ensure the areas are functional, presentable to established standards and safe for clients and team members; coordinate with Maintenance / Initial teams as required: Maintained all available cleaning equipment and arranged for repairs when necessary
- Monitor and assess service and satisfaction trends, address any issues and make improvements accordingly
- Ensure site audits are held and post-audits are actioned
- Manage all scheduling, employing new staff for existing and new sites; training employees, covers and hiring or cleaning associates to ensure that personnel are highly skilled and competent
- Monitor the appearance, standards and performance of both the teams and the product, by setting clear objectives, standards and metrics, with an emphasis on training and teamwork
- Manage staff performance issues in compliance with company policies and procedures
- Setting up new sites, contracts with equipment and materials
- Ensure team members have an up-to-date knowledge of all Health and Safety policies and procedures
- Providing Fortnightly payroll
- Filed, updated and maintained all paperwork related to ISO Management in-depth understanding of ISO 9001, ISO 14001, OHSAS 18001
- Manage my team of over 80 employees: Cleaning Operatives, Charge hands, Site Supervisors, Area supervisors
ACCOMMODATION MANAGER
TRINITY COLLEGE YOUTH HOSTELS
Dublin
05.2017 - 07.2019
- Trained new members, planned staff rotas and cover duty roster slots and make sure staff are aware of policies and procedures in Trinity College Youth Hostels
- Inspected the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary
- Supervised the work of cleaning staff and ensure standards are maintained
- Ensure the smooth running of accommodation facilities, including the safety and well-being of guests
AREA SUPERVISOR
AILESBURY SERVICES
Dublin
05.2013 - 01.2015
- Worked alongside cleaning staff to keep facilities clean and handle special clients who needed additional service
- Trained and supervised all new cleaning operatives and existing staff in correct cleaning procedures and compliance with corporate regulations
- Ensured all staff are aware of the Health and Safety policies and procedures
- Maintained good communication and work relationships in all areas and with external customers, team members and suppliers
- Ensured that a first class cleaning service is delivered to all areas of the buildings
- Received and resolved any items of concern which were raised by clients or cleaning staff internally
- Reviewed work schedules, arranged cover staff
- Ordered of cleaning materials
SITE SUPERVISOR CLEANING OPERATIVE
AILESBURY SERVICES
Dublin
04.2012 - 05.2013
- Cleaned all facilities according to the specifications of the client and ensured quality results on every job
- Handled waste, washed linens, sanitised surfaces, and thoroughly cleaned every facility to the highest standard of cleanliness possible
- Performed tasks according to corporate policy and clients' requests so that results were satisfactory
- Supervised cleaning staff on site, regularly meeting with Area supervisor and Area manager
Education
Master - CULTURAL ANTHROPOLOGY, MUSEOLOGY
University of Miskolc
Miskolc 09.1998 - 05.2003
Skills
- Ability to learn
- Good communication skills
- Effective leadership
- Self-management
- Teamwork
- Pre-opening hotel experience
- Knowledge of Hotel software
- Housekeeping operations
- Ability to plan work assignments
- Manage and coordinate staff
- Train and motivate staff
- Computer skills
- Organisational skills
- Team leadership
- Decision making
- Managing appointments
- Making schedules
- Problem solving
- Multitasking
- Creative thinking
- Being positive
- Confidence
- Patience
- Respect for others
- Listening skills
- Housekeeping staff training
- Housekeeping inspections
- Positive attitude
- Communication and coordination
- Staff motivation
- Housekeeping cost reduction methods
- Customer satisfaction tracking
Custom
- Team leadership
- Decision making
- Managing appointments
- Making schedules
- Problem solving
- Multitasking
- Creative thinking
Languages
English
Advanced
Timeline
EXECUTIVE HOUSEKEEPER MANAGER
InterContinental Hotel
04.2022 - Current
ASSISTANT EXECUTIVE HOUSEKEEPER
Corinthia Hotel
11.2021 - 04.2022
HOUSEKEEPING SUPERVISOR/COORDINATOR
MATILD PALACE, A LUXURY COLLECTION HOTEL
01.2021 - 11.2021
HOUSEKEEPING SUPERVISOR
KEMPINSKI HOTEL CORVINUS BUDAPEST
09.2019 - 12.2020
HOUSEKEEPING SUPERVISOR
DUBLIN CASTLE
03.2018 - 07.2019
ACCOMMODATION MANAGER
TRINITY COLLEGE YOUTH HOSTELS
05.2017 - 07.2019
AREA MANAGER
AILESBURY SERVICES
01.2015 - 07.2019
AREA SUPERVISOR
AILESBURY SERVICES
05.2013 - 01.2015
SITE SUPERVISOR CLEANING OPERATIVE
AILESBURY SERVICES
04.2012 - 05.2013
Master - CULTURAL ANTHROPOLOGY, MUSEOLOGY
University of Miskolc
09.1998 - 05.2003
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