Noémi Bukta-Török
Eger,HE
Summary
Back from maternity leave and feeling more inspired than ever! As I embrace this new chapter of balancing family and career, I'm keen to explore roles that provide flexible home office arrangements. Eager to dive back into work, take on fresh challenges, and contribute positively to my team.
Overview
15
15
years of professional experience
Work History
Full-time Parenting-Career Break
Cognizant Technology Solutions
10.2022 - Current
Dutch Speaking Service Desk Representative
Cognizant Technologies Solutions
01.2022 - Current
- Increased first-call resolution rates by providing thorough troubleshooting and leveraging extensive knowledge of company systems and applications of a pharmaceutical company
- Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
- Diagnosed and resolved user system functionality issues to enable completion of desired operations
- Engaged in user support interactions via telephone, chat and email platforms.
Yoga Instructor
Eger
11.2020 - 01.2022
- Good at communicating complex ideas to a wide range of people
- Instructing - Teaching others how to do something
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Ability to empathize with people of different abilities
- Organized, motivated self-starter
- Excellent anatomical knowledge
- Experienced in creating and implementing powerful class plans
- Giving online classes
- Administrative tasks
- Handling social media - from planning to action
- Marketing - studying & understanding the market, making a plan from targeting to selling.
Personal Assistant
Neomer Direkt Kft
09.2019 - 11.2020
- Monitoring - Monitoring/Assessing performance of myself, other individuals, or organizations to make improvements or take corrective action
- Time Management - Managing my own time and the time of others in a project
- Billing tasks & preparation of the bookkeeping
- Support of the CEO with administration & handling phone calls
- Managing priorities
- Scheduling important meetings
- Representing the company at public events.
Nail Artist and Stylist
Deluxe Nailart
07.2016 - 04.2018
- Self-employed
- Thinking Creatively - Developing, designing, or creating new ideas, relationships, systems, including artistic contributions
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish my work
- Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Assistant shop manager
Koh-Cosmetics
01.2016 - 04.2016
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services
- This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems at the company
- Leadership - Job required a willingness to lead, take charge, and offer opinions and direction
- Achievement/Effort - Job required establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
- Self Control - Job required maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations
- Stress Tolerance - Job required accepting criticism and dealing calmly and effectively with high-stress situations
- Social Orientation - Job required preferring to work with others rather than alone and being personally connected with others on the job.
Sales Assistant
Koh-Cosmetics
07.2013 - 12.2015
- Learning Dutch & using English with international customers
- Attention to Detail - Job required being careful about detail and thorough in completing work tasks
- Independence - Job required developing my own ways of doing things, guiding myself with little or no supervision, and depending on myself to get things done
- Giving nail & hand treatments on a daily basis
- Demonstrating how to use the products & using this technique to increase the sales target
- Billing tasks.
Nail Artist & Stylist
Labyrinth Nail Studio
01.2009 - 09.2012
- Becoming self-employed
- Service Orientation - Actively looking for ways to help people
- Time Management - Managing my own time
- Schedule client appointments and accept payments
- Ordering products and materials
- Maintain supply inventories and records of client services
- Rapport building - selling my personality
- Entrepreneurial spirit - continual self-improvement.
Education
Yoga for woman -
Sarasvati Worldwide Ltd.
Budapest09.2021
Rocket Yoga Instructor -
Yoga With Carson Academy
Denver (online)01.2021
Hatha Yoga instructor -
Samadhi Yogastudio
Budapest, BU12.2019
Nail Artist Instructor -
Crystal Nails
Budapest, BU04.2011
Faculty of Public Administration - Public Management And Administration
Corvinus University Budapest
Budapest, BU07.2009
Nail Artist -
Crystal Nails
Eger, HE08.2006
Skills
- Call center experience
- Public Speaking
- Calm Under Pressure
- Clear Communication
- Attention to Detail
- Speech Clarity
Languages
Hungarian
Proficient
C2
English
Advanced
C1
Dutch; Flemish
Upper intermediate
B2
Hobbies and Interests
- Backpacking
- Nature walks
- Yoga
- Mindfulness practices
- Meditation retreats
- Reading self-improvement books
- Stand-up paddleboarding
- Interior design
Timeline
Full-time Parenting-Career Break
Cognizant Technology Solutions
10.2022 - Current
Dutch Speaking Service Desk Representative
Cognizant Technologies Solutions
01.2022 - Current
Yoga Instructor
Eger
11.2020 - 01.2022
Personal Assistant
Neomer Direkt Kft
09.2019 - 11.2020
Nail Artist and Stylist
Deluxe Nailart
07.2016 - 04.2018
Assistant shop manager
Koh-Cosmetics
01.2016 - 04.2016
Sales Assistant
Koh-Cosmetics
07.2013 - 12.2015
Nail Artist & Stylist
Labyrinth Nail Studio
01.2009 - 09.2012
Yoga for woman -
Sarasvati Worldwide Ltd.
Rocket Yoga Instructor -
Yoga With Carson Academy
Hatha Yoga instructor -
Samadhi Yogastudio
Nail Artist Instructor -
Crystal Nails
Faculty of Public Administration - Public Management And Administration
Corvinus University Budapest
Nail Artist -
Crystal Nails
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