Noémi Kátai
Ex-Headwaitress At Carnival Cruise Line/English Teacher
Székesfehérvár
Summary
As a Team Headwaitress I was in charge of my station as well as different side jobs like weddings or room service. Room service was one of the biggest challenge for headwaiters in charge, because almost all the orders were at the same time before the excursions in ports, so I had to make sure that all the orders were on time in the morning. I had to use my organizational skills to succeed in that. For that I got award of Employee of the month. I had 8 years on board and never had a bad comment, as a matter of fact, I was able to deal with the most difficult guests as well and make them happy. In 2007 I got promoted to the position of Assistant Maitre'd, but I never had the chance to practice that position since I stayed home with my first son.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Teacher
Comenius Bilingual English-Hungarian School
Székesfehérvár
08.2018 - 10.2022
Team Headwaitress
Carnival Cruise Line
11.1999 - 08.2007
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Receptionist
Agárd Hotel
Agárd
09.1995 - 10.1999
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor's Degree - Teaching English in Pre-school
Eötvös Loránd University
Budapest 09.2017 - 05.2020
Carnival Dining Room College
USA 07.2000 - 09.2000
Bchelor's - Teaching English in Pre-school
Eötvös Loránt University
Budapest Hungary 09.2017 - 07.2020
Skills
Team Supervision
undefinedReferences
Maitre'd Suresh Ramankutty from Carnival Cruise Lines. Email address: LISRMAITRED@carnival.com
Saskia Takacova from Carnival Cruise Lines. Email address: saskit@hotmail.com
Timeline
Teacher
Comenius Bilingual English-Hungarian School
08.2018 - 10.2022
Bachelor's Degree - Teaching English in Pre-school
Eötvös Loránd University
09.2017 - 05.2020
Bchelor's - Teaching English in Pre-school
Eötvös Loránt University
09.2017 - 07.2020
Carnival Dining Room College
07.2000 - 09.2000
Team Headwaitress
Carnival Cruise Line
11.1999 - 08.2007
Receptionist
Agárd Hotel
09.1995 - 10.1999
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