Open To Work
NOR EL HOUDA BOURARA
Budapest
Summary
Dynamic Project Manager with extensive expertise in steering complex network and IT delivery projects across Europe, particularly within the telecom and banking sectors. Proven track record of successfully leading cross-functional teams and driving initiatives that significantly enhance operational efficiency and customer satisfaction. Adept at navigating challenges and implementing innovative solutions that align with strategic business objectives. Committed to delivering results on time and within budget while fostering a collaborative team environment, with notable experience managing projects for esteemed clients such as Crédit Agricole, CACEIS Bank of Luxembourg, and Société Générale.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Control Intern
Amor Benamor
01.2015
Project Manager
British Telecom (BT)
01.2023 - Current
- Managing network delivery for French banking clients
- WAN/LAN/SD-WAN coordination
- Leading multi-country teams and suppliers
Soft Skills Trainer
BT
01.2021 - 01.2022
- Training new joiners on communication, tools, and customer handling
Senior Service Operations Engineer
BT
01.2018 - 01.2021
- Network troubleshooting for French and global clients
Technical Support
Kodak PIXPRO
01.2017 - 01.2018
Customer Service & Refunds
Ryanair
01.2016 - 01.2017
Education
Master of Molecular Biology -
University of Debrecen
Hungary01.2018
Bachelor of Science - undefined
Guelma University
01.2015
Skills
- Project management
- Risk assessment and mitigation
- SD-WAN implementation experience
- Customer communication
- Network connectivity troubleshooting
- Skilled in utilizing NetBrain, NGSD, Snow, and Planview
- Quality systems oversight
- Audit methodologies
- Quality assurance inspection
- Data collection methodologies
Certification
- APM PFQ (In progress – expected 2025)
- ITIL4 Training Certificate
- ICN1 Certificate Holder
LANGUAGES
French (Fluent)
English (Good)
Arabic (Native)
Hungarian (Beginner)
HOBBIES
Running, Swimming, Reading, Travelling, Cooking
Work Preference
Job Search Status
Open to workSalary Range
€0/yr - €0/yrTimeline
Project Manager
British Telecom (BT)
01.2023 - Current
Soft Skills Trainer
BT
01.2021 - 01.2022
Senior Service Operations Engineer
BT
01.2018 - 01.2021
Technical Support
Kodak PIXPRO
01.2017 - 01.2018
Customer Service & Refunds
Ryanair
01.2016 - 01.2017
Quality Control Intern
Amor Benamor
01.2015
Bachelor of Science - undefined
Guelma University
Master of Molecular Biology -
University of Debrecen