Noreen J Lyimo
Mwanza
Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Flexible work hoursTeam Building / Company RetreatsPersonal development programsCareer advancementWork-life balanceHealthcare benefitsPaid time offSummary
Dynamic development professional with extensive experience in monitoring and evaluation, community engagement, and project support across the energy, agriculture, and telecommunications sectors in Tanzania. Proven ability to lead field activities, champion gender-responsive and environmentally sustainable initiatives, and cultivate strong partnerships with government and community stakeholders. Proficient in data analysis, reporting, and communication strategies that effectively showcase impact and inspire behavior change. Committed to enhancing expertise in sustainable development, program management, and policy advocacy to drive scalable solutions promoting energy access, social inclusion, and environmental resilience while embracing continuous learning to innovate within development practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Finance Officer
Watu Credit
Mwanza
06.2025 - Current
- Coordinated client onboarding and asset financing procedures, guaranteeing alignment with company policies and credit requirements.
- Provided expert guidance in financial advisory services, enabling clients to secure cost-effective asset financing options.
- Performed thorough credit assessments and initiated repayment follow-ups to enhance financial stability and reduce default exposure.
- Developed and nurtured strategic partnerships with clients and dealers to support portfolio growth and enhance service delivery.
Generated comprehensive reports to assess portfolio performance and identify client repayment trends and risk factors. - Analyzed financial data to identify trends, providing insights for strategic decision-making to senior management.
- Developed and implemented budgeting strategies, optimizing resource allocation across departments.
Project Field Officer & Senior Advisor - Energy Sector
SNV Netherlands Development Organization
Kigoma, Tanzania
07.2024 - 01.2026
- Managed comprehensive monitoring and evaluation efforts for clean cooking projects in Kigoma, aligning field activities with established logical framework indicators.
Eg;In Kigoma,I handed over 20 women and men to collaborate in the improvement of clean cooking
- Advised and supported entrepreneurs and women-led enterprises in clean energy value chain, enhancing business development services in Lake Zone and Kigoma.
- Facilitated comprehensive data collection and monitoring activities to assess project outcomes and enhance operational effectiveness.
- Produced targeted communication materials and success stories that effectively demonstrate behavior change and highlight the benefits of ecosystem-based adaptation campaigns.
- Engaged with local government and implementing partners to enhance monitoring and evaluation systems through the integration of gender action plans and environmental safeguards.
- Coordinated consultations with stakeholders and analyzed project results to guide strategic decision-making.
- Led community engagement initiatives to promote sustainable practices among local stakeholders.
Intern Advisor - Monitoring, Evaluation, Reviewing & Validating (MERV) & BCC
SNV Netherlands Development Organization
Tanzania
09.2023 - 07.2024
- Spearheaded creation and deployment of monitoring and evaluation resources to enhance clean cooking interventions throughout the Lake Zone,working hand-in-hand around 50+ stovemakersand women group.
- Performed comprehensive data analysis and indicator tracking to support mid-term and annual project evaluations.
- Developed partnerships with community focal points and district coordinators to optimize the use of monitoring tools and establish effective data collection protocols.
- Collaborated in knowledge-sharing sessions and policy discussions to enhance the implementation of evidence-based adaptation methods.
- Oversaw adherence to gender-responsive communication and environmental safeguard strategies during project execution.
Customer Care Specialist - Agricultural Insurance Program
Pula Advisors
Remote, Tanzania
03.2023 - 07.2023
- Coordinated support for smallholder farmers around 150+ in weather-index insurance scheme, ensuring smooth onboarding and efficient claims processing.
- Conducted comprehensive assessments of user feedback and implementation data to inform strategic program adjustments.
- Coordinated with program managers and field officers to ensure effective dissemination of insurance benefits and risk factors to farmers.
- Collaborated on development of targeted BCC materials to improve program comprehension in rural and underserved areas.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Regional Team Leader - Sales, Marketing, and Customer Experience
Smile Communications Tanzania Ltd.
Dar es Salaam, Tanzania
10.2021 - 03.2023
- Collaborated with regional sales and outreach team to devise and implement strategies that significantly improved 4G data product adoption.
- Analyzed marketing and sales activities, compiling monthly reports to inform strategic decision-making.
- Coached field agents and local partners through targeted mentoring sessions to bolster sales strategies and elevate brand presence in the market.
- Established collaborative relationships with grassroots distributors and community stakeholders to improve access in underserved areas.
- Led the development of regional marketing strategies to drive growth. Oversaw campaign coordination and execution of field activations. Fostered customer acquisition and retention through targeted initiatives.
Customer Support Representative
ISON Experience (Airtel Project)
Dar es Salaam, Tanzania
02.2021 - 07.2021
- Delivered frontline support to Airtelcustomers, achieving over 95% first-call resolution rate for technical and service-related issues.
- Contributed to internal quality improvement by documenting customer feedback and common service gaps.
- Collaborated with team members to streamline support processes and enhance service delivery.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
- Assisted in customer complaint resolution, escalating technical issues where necessary, and ensuring timely follow-up.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
Education
Master of Science - Project Planning and Management
03.2023
BBA - Bachelor's Degree in business Management
08.2020
No Degree - High School
05.2016
No Degree - Secondary School
10.2013
No Degree - Primary School
01.2009
Skills
Development of M&E frameworks
Indicator performance monitoring
Customer engagement management
Experienced in interpreting and presenting data
Project documentation
Safeguarding practices implementation
Community outreach
Communication techniques for behavioral improvement
Client communication
Customer satisfaction improvements
Effective communication
Team leadership
Community engagement campaigns
Comprehensive feedback assessment
Capacity development
Certification
- Training in Kobo Toolbox and Digital Data Collection, SNV online training, 2024-01-01
- Certificate of Customer Care Representative, Ison Experience, 2021-01-01
- Certified , Certificate of Entrepreneurship and Business Management Training Programme, UDSM-2021
- Certificate in Monitoring and Evaluation for Development Projects, CARE-Climate and Resilience Academy - 2024
Languages
Swahili
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
- Phina Jerome Lyimo, TIC Zonal Manager, Not Provided, Mwanza, Not Provided, Not Provided, 0657 364 042
- Daudi Boaz, Country Director, Not Provided, Wakandi Tanzania, Not Provided, Not Provided, 0753 221 788
- Joseph Mlay , Lake zone Manager(Energy sector), SNV- Netherlands Development Organisation Tanzania, 255757579809
Timeline
Asset Finance Officer - Watu Credit
06.2025 - Current
Project Field Officer & Senior Advisor - Energy Sector - SNV Netherlands Development Organization
07.2024 - 01.2026
Intern Advisor - Monitoring, Evaluation, Reviewing & Validating (MERV) & BCC - SNV Netherlands Development Organization
09.2023 - 07.2024
Customer Care Specialist - Agricultural Insurance Program - Pula Advisors
03.2023 - 07.2023
Regional Team Leader - Sales, Marketing, and Customer Experience - Smile Communications Tanzania Ltd.
10.2021 - 03.2023
Customer Support Representative - ISON Experience (Airtel Project)
02.2021 - 07.2021
Institute of Accountancy Arusha - Master of Science, Project Planning and Management
Institute of Accountancy Arusha - BBA, Bachelor's Degree in business Management
Zanaki High School - No Degree, High School
Baobab Secondary School - No Degree, Secondary School
Trust St. Patrick School - No Degree, Primary School