Nóra Putz

Responsible for Signed Contract Administration, Billing/Invoicing and Dispute Handling for multiple countries and markets (EMEA region).

• Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.
• Improved cash flow for the company by promptly resolving outstanding invoices and accounts receivable issues (disputes).
• Assisted in the implementation of billing policies, ensuring compliance with industry standards and regulations.
• Demonstrated leadership skills in managing process improvement related projects as Pre- and Post-Sales SME.
• Used strong problem-solving skills to develop effective solutions for challenging situations.
• Ability to learn quickly and adapt to new situations, new technology and software applications.
• Mentored junior colleagues, sharing best practices and fostering a collaborative work environment.

Responsible for End to End Bid Management incl. CRM, Pricing Creation, Contract Creation and Management, Approval Collection and overall Sales Support (DACH, UKI).

• Liaised with sales, accounting, and management teams to develop solutions and accomplish shared objectives.
• Participated in International Agile Projects, Process Review and Value Stream Mapping Sessions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Resolved problems, improved operations and provided exceptional service.

• Provided primary customer support to external customers.
• Tracked customer service cases and updated service software with customer information to maintain customer records.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Cross-trained and backed up other customer service managers.
• Trained staff on operating procedures and company services.

• Monitored service standards and quality-control programs.
• Fixed identified issues to increase productivity and boost workflows.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.