Olamilekan Adewale Joshua
Budapest
Summary
Experienced hospitality management professional specializing in front office operations and guest relations. Proven ability to manage teams, streamline processes, and deliver exceptional customer service. Recognized for reliability, adaptability, and fostering a collaborative work environment. Proficient in administrative tasks, conflict resolution, and maintaining high standards of professionalism. Eager to contribute to the success of a reputable company while continuing to learn and grow in my career.
Overview
10
10
years of professional experience
Work History
Reception Manager (Jnr)
HOTEL MEMORIES (RD HOTELS)
Budapest, Hungary
08.2023 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
Customer Relationship Officer
CARGODEALER LIMITED
Lagos, Nigeria
03.2021 - 09.2022
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Participated in industry conferences and networking events to establish lasting connections with potential clients and partners alike.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Public Affair Officer
NIGERIAN NATIONAL PETROLEUM CORPORATION
Abuja, Nigeria
07.2018 - 09.2020
- Cultivated relationships with influencers and thought leaders within the industry, amplifying positive coverage of organizational activities.
- Monitored news trends and conducted thorough research to inform proactive messaging strategies on relevant topics.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Supported public relations managers with writing, researching and preparation of materials
- Collaborated with media outlets for increased visibility of the organization''s initiatives and accomplishments.
Administrative Clerk (NYSC)
NATIONAL UNION OF LOCAL GOVERNMENT EMPLOYEES
Nigeria
04.2017 - 05.2018
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Marketing Intern
ECO BANK
Lagos, Nigeria
05.2015 - 06.2016
- Assisted in the planning and execution of successful product launch events.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Supported marketing team in launching new products, which resulted in positive initial customer feedback.
- Monitored social media channels for customer queries and feedback, improving response times and customer satisfaction.
Education
BACHELOR - POLITICAL SCIENCE & DIPLOMATIC STUDY
AFRICAN UNIVERSITY OF BENIN
COTONOU01.2016
SECONDARY SCHOOL CERTIFICATE -
TUNYO COMPREHENSIVE COLLEGE
LAGOS01.2013
PRIMARY SCHOOL CERTIFICATE -
KIDDES KINGDOM PRIVATE SCHOOL
LAGOS01.2006
Skills
- Attention to detail
- Media relations
- Public speaking
- Crisis management
- Strategic planning
- Microsoft Office
- Basic office procedures
- Staff training and development
- Data entry proficiency
- Team building expertise
- Strong leadership
- Meeting facilitation
- Planning and prioritization
- Workflow planning
- Goal setting
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Excellent communication
- Critical thinking
Accomplishments
- Increasing Brand Awareness & Reach Through Social Media.
- Supervised team of 6 staff members.
Languages
English
Upper intermediate (B2)
Timeline
Reception Manager (Jnr)
HOTEL MEMORIES (RD HOTELS)
08.2023 - Current
Customer Relationship Officer
CARGODEALER LIMITED
03.2021 - 09.2022
Public Affair Officer
NIGERIAN NATIONAL PETROLEUM CORPORATION
07.2018 - 09.2020
Administrative Clerk (NYSC)
NATIONAL UNION OF LOCAL GOVERNMENT EMPLOYEES
04.2017 - 05.2018
Marketing Intern
ECO BANK
05.2015 - 06.2016
BACHELOR - POLITICAL SCIENCE & DIPLOMATIC STUDY
AFRICAN UNIVERSITY OF BENIN
SECONDARY SCHOOL CERTIFICATE -
TUNYO COMPREHENSIVE COLLEGE
PRIMARY SCHOOL CERTIFICATE -
KIDDES KINGDOM PRIVATE SCHOOL