Oliver Avramovski
Budapest
Summary
To find a suitable position within a company where I could best utilize my experience and my exceptional Customer Service skills.
I am an experienced Sommelier/Bar Server/Barista with over 20 years of customer service in the Hospitality Industry with extensive knowledge and passionate about wines, spirits and cocktails and coffees. I am an outgoing, attentive person with excellent communication and interpersonal skills. I am able to work without supervision independently as well as a member of team. I am a quick learner person with attention to details, responsible and reliable with strong organizational skills.
Overview
25
25
years of professional experience
11
11
years of post-secondary education
Work history
Chef de rang
Four Seasons Hotel
Budapest, Hungary
11.2019 - 07.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Cleaned and set tables quickly after customers left to maximize restaurant capacity.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Kept tables clear of used crockery, glassware and cutlery.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Accurately took orders, making menu recommendations as appropriate.
- Demonstrated thorough knowledge of menu items for informed recommendations to guests.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Collaborated closely with sommelier to pair wines perfectly with meals for a superior dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Greeted customers, presented menus and shared information about available special items.
- Verified completed orders and served guests at tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Academia Italia
Mangia&Bevi
Budapest, Hungary
10.2018 - 06.2019
- Trained new team members, enhanced service quality.
- Managed daily operations for smooth restaurant functioning.
- Led by example in providing customers with attentive, professional restaurant service.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Increased table turnover rate with efficient floor management.
Bar supervisor
Hilton Hotels
Budapest, Hungary
08.2018 - 11.2018
- Supervised team members to ensure excellent service delivery.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Trained staff for improved service quality and professionalism.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Scheduled shifts for staff members for efficient operation of the bar.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Chef de rang
Four Seasons Hotel
Budapest, Hungary
03.2015 - 10.2017
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Accurately took orders, making menu recommendations as appropriate.
- Demonstrated thorough knowledge of menu items for informed recommendations to guests.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Collaborated closely with sommelier to pair wines perfectly with meals for a superior dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Greeted customers, presented menus and shared information about available special items.
- Verified completed orders and served guests at tables.
Bartender, Waiter
Kathy Heath Events
Brisbane
05.2013 - 07.2014
- Company Overview: Brisbane, Australia
- Set up for events
- Food and beverages service on events (wedding, private birthday, business dinner)
- Brisbane, Australia
Bartender, Sommelier
Moo Moo The Wine Bar + Grill
Brisbane
02.2013 - 07.2014
- Company Overview: Brisbane, Australia
- Preparing and serving beverages
- Oversaw daily beverage service operations
- Recommending wine
- Running Wine tasting
- Managing the inventory of all wines
- Brisbane, Australia
Sommelier, Team Leader
Cunard Line
08.2007 - 06.2012
- Company Overview: Queen Mary 2
- Providing White Star service
- Food and wine pairing
- Running Wine tasting
- Queen Mary 2
Barserver, Sommelier
Celebrity Cruises
07.2004 - 03.2007
- Mixing and serving beverages
- Running Martini mixologies
Front Office Manager
Hotel Imperial
Skopje
01.2000 - 09.2002
- Company Overview: Skopje, Macedonia
- Assisting the day-to-day operations
- Handling all guest relation issues
- Skopje, Macedonia
Education
Sommelier Advanced Level 3 -
WSET
01.2014 - 02.2025
Sommelier Intermediate Level 2 - History of wine, Wine regions, Blind wine tasting, Spirits
WSET
Sommelier - History of wine, Viticulture, Vinification
USSA
Skills
- Teamwork
- Positive attitude
- Time-management
- Customer Service
- Cleanliness and hygiene
- Positive and approachable
- Cleaning and sanitation
- Team collaboration
- Clear communication
- Food safety awareness
- Self-motivation
- Food preparation
- Order taking
- Table service
- Patience under pressure
- Highly responsible and reliable
- Professionalism
Custom
- Experienced Sommelier/Bar Server with over 10 years of customer service in the Hospitality Industry
- Extensive knowledge and passion about wines, spirits and cocktails
- Outgoing, attentive person with excellent communication and interpersonal skills
- Able to work without supervision independently as well as a member of a team
- Quick learner with attention to details, responsible and reliable with strong organizational skills
Personal Information
Nationality: Macedonian
Languages
English
Fluent
Hungarian
Beginner
Macedonian
Native
Serbian
Fluent
Timeline
Chef de rang
Four Seasons Hotel
11.2019 - 07.2024
Academia Italia
Mangia&Bevi
10.2018 - 06.2019
Bar supervisor
Hilton Hotels
08.2018 - 11.2018
Chef de rang
Four Seasons Hotel
03.2015 - 10.2017
Sommelier Advanced Level 3 -
WSET
01.2014 - 02.2025
Bartender, Waiter
Kathy Heath Events
05.2013 - 07.2014
Bartender, Sommelier
Moo Moo The Wine Bar + Grill
02.2013 - 07.2014
Sommelier, Team Leader
Cunard Line
08.2007 - 06.2012
Barserver, Sommelier
Celebrity Cruises
07.2004 - 03.2007
Front Office Manager
Hotel Imperial
01.2000 - 09.2002
Sommelier Intermediate Level 2 - History of wine, Wine regions, Blind wine tasting, Spirits
WSET
Sommelier - History of wine, Viticulture, Vinification
USSA
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