Oliver Avramovski
Budapest
Summary
To find a suitable position within a company where I could best utilize my experience and my exceptional Customer Service skills.
I am an experienced Sommelier/Bar Server/Barista with over 20 years of customer service in the Hospitality Industry with extensive knowledge and passionate about wines, spirits and cocktails and coffees. I am an outgoing, attentive person with excellent communication and interpersonal skills. I am able to work without supervision independently as well as a member of team. I am a quick learner person with attention to details, responsible and reliable with strong organizational skills.
Overview
25
25
years of professional experience
11
11
years of post-secondary education
Work history
Chef de rang
Four Seasons Hotel
Budapest, Hungary
11.2019 - 07.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Cleaned and set tables quickly after customers left to maximize restaurant capacity.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Kept tables clear of used crockery, glassware and cutlery.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Accurately took orders, making menu recommendations as appropriate.
- Demonstrated thorough knowledge of menu items for informed recommendations to guests.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Collaborated closely with sommelier to pair wines perfectly with meals for a superior dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Greeted customers, presented menus and shared information about available special items.
- Verified completed orders and served guests at tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Academia Italia
Mangia&Bevi
Budapest, Hungary
10.2018 - 06.2019
- Trained new team members, enhanced service quality.
- Managed daily operations for smooth restaurant functioning.
- Led by example in providing customers with attentive, professional restaurant service.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Increased table turnover rate with efficient floor management.
Bar supervisor
Hilton Hotels
Budapest, Hungary
08.2018 - 11.2018
- Supervised team members to ensure excellent service delivery.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Trained staff for improved service quality and professionalism.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Scheduled shifts for staff members for efficient operation of the bar.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Chef de rang
Four Seasons Hotel
Budapest, Hungary
03.2015 - 10.2017
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Accurately took orders, making menu recommendations as appropriate.
- Demonstrated thorough knowledge of menu items for informed recommendations to guests.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Collaborated closely with sommelier to pair wines perfectly with meals for a superior dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Greeted customers, presented menus and shared information about available special items.
- Verified completed orders and served guests at tables.
Bartender, Waiter
Kathy Heath Events
Brisbane
05.2013 - 07.2014
- Company Overview: Brisbane, Australia
- Set up for events
- Food and beverages service on events (wedding, private birthday, business dinner)
- Brisbane, Australia
Bartender, Sommelier
Moo Moo The Wine Bar + Grill
Brisbane
02.2013 - 07.2014
- Company Overview: Brisbane, Australia
- Preparing and serving beverages
- Oversaw daily beverage service operations
- Recommending wine
- Running Wine tasting
- Managing the inventory of all wines
- Brisbane, Australia
Sommelier, Team Leader
Cunard Line
08.2007 - 06.2012
- Company Overview: Queen Mary 2
- Providing White Star service
- Food and wine pairing
- Running Wine tasting
- Queen Mary 2
Barserver, Sommelier
Celebrity Cruises
07.2004 - 03.2007
- Mixing and serving beverages
- Running Martini mixologies
Front Office Manager
Hotel Imperial
Skopje
01.2000 - 09.2002
- Company Overview: Skopje, Macedonia
- Assisting the day-to-day operations
- Handling all guest relation issues
- Skopje, Macedonia
Education
Sommelier Advanced Level 3 -
WSET
01.2014 - 02.2025
Sommelier Intermediate Level 2 - History of wine, Wine regions, Blind wine tasting, Spirits
WSET
Sommelier - History of wine, Viticulture, Vinification
USSA
Skills
- Teamwork
- Positive attitude
- Time-management
- Customer Service
- Cleanliness and hygiene
- Positive and approachable
- Cleaning and sanitation
- Team collaboration
- Clear communication
- Food safety awareness
- Self-motivation
- Food preparation
- Order taking
- Table service
- Patience under pressure
- Highly responsible and reliable
- Professionalism
Custom
- Experienced Sommelier/Bar Server with over 10 years of customer service in the Hospitality Industry
- Extensive knowledge and passion about wines, spirits and cocktails
- Outgoing, attentive person with excellent communication and interpersonal skills
- Able to work without supervision independently as well as a member of a team
- Quick learner with attention to details, responsible and reliable with strong organizational skills
Personal Information
Nationality: Macedonian
Languages
English
Fluent
Hungarian
Beginner
Macedonian
Native
Serbian
Fluent
Timeline
Chef de rang
Four Seasons Hotel
11.2019 - 07.2024
Academia Italia
Mangia&Bevi
10.2018 - 06.2019
Bar supervisor
Hilton Hotels
08.2018 - 11.2018
Chef de rang
Four Seasons Hotel
03.2015 - 10.2017
Sommelier Advanced Level 3 -
WSET
01.2014 - 02.2025
Bartender, Waiter
Kathy Heath Events
05.2013 - 07.2014
Bartender, Sommelier
Moo Moo The Wine Bar + Grill
02.2013 - 07.2014
Sommelier, Team Leader
Cunard Line
08.2007 - 06.2012
Barserver, Sommelier
Celebrity Cruises
07.2004 - 03.2007
Front Office Manager
Hotel Imperial
01.2000 - 09.2002
Sommelier Intermediate Level 2 - History of wine, Wine regions, Blind wine tasting, Spirits
WSET
Sommelier - History of wine, Viticulture, Vinification
USSA
Similar Profiles
Mohamed SalehMohamed Saleh
Server at mercury roof top at Four Seasons HotelServer at mercury roof top at Four Seasons Hotel
Rohan ChaudharyRohan Chaudhary
Front of House Wait Staff Member at Four Seasons HotelFront of House Wait Staff Member at Four Seasons Hotel
Richard SachiwoRichard Sachiwo
Hotel Waiter at Four Seasons HotelHotel Waiter at Four Seasons Hotel
Christopher SmithChristopher Smith
Housekeeping Assistant-Manager at Four Seasons HotelHousekeeping Assistant-Manager at Four Seasons Hotel
Dániel MárfiDániel Márfi
Acting Director of Digital Channels & Sales at Yettel / Telenor HungaryActing Director of Digital Channels & Sales at Yettel / Telenor Hungary