Olivér Szikói
Application Support Analyst
Budapest
Summary
Experienced in IT support, customer service, and hospitality, with a strong foundation in nautical education. Proven ability to work independently and collaboratively in teams, solve problems quickly, and stay composed under pressure. Now aiming to transition into marine or river vessel roles, aligning my skills with my original maritime training.
Overview
12
12
years of professional experience
3
3
Languages
Work History
L1 Application Support Analyst
Docler Holding
11.2021 - 02.2024
- Provided technical support for in-house applications, ensuring optimal performance and user satisfaction.
- Resolved user issues via helpdesk platforms (Kayako, Jira), improving system reliability and user confidence.
- Applied active listening and empathy to manage and resolve customer complaints effectively.
- Collaborated with internal IT and product teams to implement improvements and address recurring issues.
- Maintained a professional and composed demeanor, even in high-pressure situations.
Retail Sales & Store Operations Associate
Strix Aurum Vs KFT
05.2015 - 09.2021
- Operated independently during night shifts, handling cash register operations, inventory, and stock management.
- Managed merchandise ordering and receiving, ensuring timely restocking and availability.
- Performed end-of-shift audits, maintaining accurate records and stock levels.
- Delivered excellent customer service, swiftly addressing concerns or issues.
- Maintained cleanliness and organization of the store environment to meet company standards.
Food & Beverage Specialist
SSP-UK – Cabin Wine Bar
11.2013 - 02.2015
- Prepared drinks and cocktails, following Food & Bar Specialist training protocols.
- Maintained efficiency and accuracy in a high-traffic location (Waterloo Station), even under stress.
- Handled cash and card payments, assisting in stock ordering and replenishment.
- Ensured compliance with hygiene and safety regulations, contributing to a safe environment.
- Stayed vigilant on security measures and potential risks in a busy public setting.
Barback / Junior Bartender
Swizzlesticks Ltd. Co
05.2012 - 09.2013
- Supported senior bartenders with stock replenishment, station setup, and during-shift operations.
- Learned essential bartending skills, including drink preparation and customer interaction.
- Maintained high standards of cleanliness and hygiene, meeting operational expectations.
- Contributed to a smooth workflow by proactively assisting colleagues during busy periods.
Education
Basic Software Development Engineer
Soter-Line Education Center
Budapest01-2018
Food & Bar Specialist Certificate
SSP UK
London01-2013
High School Graduation
Hungarian Nautical Vocational High School
Budapest 04.2001 -
Skills
IT & Technical Skills:
- Microsoft Office Suite
- Jira, Kayako
- C, HTML
- Basic Networking (Cisco)
Manual & Creative Skills:
- Painting, Varnishing
- Parquet Flooring Installation
Core Competencies:
- Strong problem-solving and attention to detail
- Quick error recognition and proactive issue resolution
- High sense of responsibility and independence
Hobbies
Enjoy outdoor activities and exploring nature, with a strong interest in history, particularly Japanese culture. Avid reader of thrillers and historical books. Passionate about IT and technology trends, and enjoy cooking and experimenting with new recipes in my free time.
Timeline
L1 Application Support Analyst
Docler Holding
11.2021 - 02.2024
Retail Sales & Store Operations Associate
Strix Aurum Vs KFT
05.2015 - 09.2021
Food & Beverage Specialist
SSP-UK – Cabin Wine Bar
11.2013 - 02.2015
Barback / Junior Bartender
Swizzlesticks Ltd. Co
05.2012 - 09.2013
High School Graduation
Hungarian Nautical Vocational High School
04.2001 -
Basic Software Development Engineer
Soter-Line Education Center
Food & Bar Specialist Certificate
SSP UK
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