Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Olivér Szikói

Olivér Szikói

Application Support Analyst
Budapest

Summary

Experienced in IT support, customer service, and hospitality, with a strong foundation in nautical education. Proven ability to work independently and collaboratively in teams, solve problems quickly, and stay composed under pressure. Now aiming to transition into marine or river vessel roles, aligning my skills with my original maritime training.

Overview

13
13
years of professional experience
11
11
years of post-secondary education
3
3
Languages

Work History

Family Business Support

Szikosz Co. Kft.
04.2024 - Current
  • Assisted in various family-run businesses, including construction and retail, gaining hands-on experience in multiple industries.
  • Currently working as a Sales Associate at a national tobacco shop, supporting both independent and team-based operations.
  • Responsible for merchandise ordering and receiving, ensuring timely and accurate inventory management.
  • Maintain store hygiene and cleanliness standards to support a safe and welcoming retail environment.
  • Developed practical construction skills through family projects.

L1 Application Support Analyst

Docler Holding
11.2021 - 02.2024
  • Provided technical support for in-house applications, ensuring optimal performance and user satisfaction.
  • Resolved user issues via helpdesk platforms (Kayako, Jira), improving system reliability and user confidence.
  • Applied active listening and empathy to manage and resolve customer complaints effectively.
  • Collaborated with internal IT and product teams to implement improvements and address recurring issues.
  • Maintained a professional and composed demeanor, even in high-pressure situations.

Retail Sales & Store Operations Associate

Strix Aurum Vs KFT
05.2015 - 09.2021
  • Operated independently during night shifts, handling cash register operations, inventory, and stock management.
  • Managed merchandise ordering and receiving, ensuring timely restocking and availability.
  • Performed end-of-shift audits, maintaining accurate records and stock levels.
  • Delivered excellent customer service, swiftly addressing concerns or issues.
  • Maintained cleanliness and organization of the store environment to meet company standards.

Food & Beverage Specialist

SSP-UK – Cabin Wine Bar
11.2013 - 02.2015
  • Prepared drinks and cocktails, following Food & Bar Specialist training protocols.
  • Maintained efficiency and accuracy in a high-traffic location (Waterloo Station), even under stress.
  • Handled cash and card payments, assisting in stock ordering and replenishment.
  • Ensured compliance with hygiene and safety regulations, contributing to a safe environment.
  • Stayed vigilant on security measures and potential risks in a busy public setting.

Barback / Junior Bartender

Swizzlesticks Ltd. Co
05.2012 - 09.2013
  • Supported senior bartenders with stock replenishment, station setup, and during-shift operations.
  • Learned essential bartending skills, including drink preparation and customer interaction.
  • Maintained high standards of cleanliness and hygiene, meeting operational expectations.
  • Contributed to a smooth workflow by proactively assisting colleagues during busy periods.

Education

Basic Software Development Engineer

Soter-Line Education Center

Food & Bar Specialist Certificate

SSP UK

High School Graduation

Hungarian Nautical Vocational High School
04.2001 - 06.2012

Skills

  • IT & Technical Skills:

  • Microsoft Office Suite

  • Jira, Kayako

  • C, HTML

  • Basic Networking (Cisco)

  • Manual & Creative Skills:

  • Painting, Varnishing

  • Parquet Flooring Installation

  • Core Competencies:

  • Strong problem-solving and attention to detail

  • Quick error recognition and proactive issue resolution

  • High sense of responsibility and independence

Hobbies

Enjoy outdoor activities and exploring nature, with a strong interest in history, particularly Japanese culture. Avid reader of thrillers and historical books. Passionate about IT and technology trends, and enjoy cooking and experimenting with new recipes in my free time.

Timeline

Family Business Support

Szikosz Co. Kft.
04.2024 - Current

L1 Application Support Analyst

Docler Holding
11.2021 - 02.2024

Retail Sales & Store Operations Associate

Strix Aurum Vs KFT
05.2015 - 09.2021

Food & Beverage Specialist

SSP-UK – Cabin Wine Bar
11.2013 - 02.2015

Barback / Junior Bartender

Swizzlesticks Ltd. Co
05.2012 - 09.2013

High School Graduation

Hungarian Nautical Vocational High School
04.2001 - 06.2012

Basic Software Development Engineer

Soter-Line Education Center

Food & Bar Specialist Certificate

SSP UK

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Olivér SzikóiApplication Support Analyst