Omar Hallaoui
Budapest
Summary
Experienced professional with focus on customer service and satisfaction
Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills
Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kofax Company
01.2019 - 01.2023
- Order Management with French
- Answer incoming contacts (phone, e-mail, chat) on technical related cases
- Resolve customer's IT related issues
- Manage the end-to-end process providing regular update to customers
- Manage client order activity and responds to customer inquiries
- Support Power PDF, Omni page and Paper port sales
Technical Support Analyst KSB with French, English L1
CPL Integrated Services
01.2017 - 01.2019
- Company Overview: Strategic Partner of Hewlett Packard
- Answer incoming contacts (phone, e-mail, chat) on technical related cases
- Resolve customer's IT related issues (e.g., password reset, Outlook, windows)
- Manage the end-to-end process providing regular update to customers
- Strategic Partner of Hewlett Packard
Customer Service Representatives
Hop on Hop off City Sightseeing
01.2015 - 01.2017
- Promote and sell tour package tickets
- Providing sufficient information about Budapest and the company
- Selling tour services offered by Hop on Hop off city sightseeing and affiliated companies
Education
Law
University of Economics and Social Legal Sciences
Mohammedia, Casablanca01.2012
Technician Specialise - Computer Networks
The Specialized Institute of Applied technology
01.2009
Graduation - Experimental Sciences
High School of Sharif Idrisi
01.2007
Skills
- Multilingual customer service
- Effective communication
- Problem-solving skills
- Empathy
- Good time management skills
- Microsoft office skills
- Salesforce, Oracle, ServiceNow
- Citrix, Active directory, SAP
Languages
Arabic
Proficient
C2
French
Advanced
C1
English
Upper intermediate
B2
Timeline
Customer Service Representative
Kofax Company
01.2019 - 01.2023
Technical Support Analyst KSB with French, English L1
CPL Integrated Services
01.2017 - 01.2019
Customer Service Representatives
Hop on Hop off City Sightseeing
01.2015 - 01.2017
Technician Specialise - Computer Networks
The Specialized Institute of Applied technology
Law
University of Economics and Social Legal Sciences
Graduation - Experimental Sciences
High School of Sharif Idrisi
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