Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Orsolya Kovacs

Summary

Dynamic and results-oriented operations leader with rapid career progression in both retail and hospitality management. Proven ability to optimize performance, drive compliance, and lead large teams across multiple sites. Skilled in recruitment, training, and developing leadership pipelines, with consistent achievements in audit improvement and operational excellence. Adept at overseeing full business operations—from strategic planning and contractor management to customer experience and profitability.

Overview

8
8
years of professional experience
1
1
Certification

Work history

General manager

Coastline Gaming
10.2023 - Current
  • Oversee all aspects of casino operations, including compliance, customer service, financial performance, and staff leadership.
  • Manage recruitment and training across all roles, building strong teams and ensuring staff retention through ongoing coaching and development.
  • Coordinate and liaise with contractors and service providers to ensure smooth operations, refurbishments, and maintenance.
  • Maintain P&L responsibility, including payroll, budgeting, and cost control, ensuring sustained profitability.
  • Utilize Power BI and Process Street to track performance, standardize processes, and deliver operational insights.
  • Act as a business owner—responsible for strategic planning, cultural leadership, and innovation.

Area Manager

Mr. Price Branded Bargains
03.2020 - 10.2023
  • Achieved one of the highest audit improvements in the Ballincollig store, raising store performance from 56% to 83%, exceeding standards within 9 months of hire as a Store manager.
  • Joined as Store Manager and promoted to Area Manager within 9 months, overseeing 5 stores in Cork and Limerick.
  • Directed recruitment and training for all roles, including new store openings and refurbishments. Collaborated closely with the Training Department to design and deliver training programs.
  • Conducted weekly store visits to coach managers, ensure KPI alignment, and provide hands-on operational support.
  • Led operational execution, cost control, compliance, and team performance across multiple high-volume locations.
  • Successfully launched and refurbished stores in collaboration with compliance, buying, and training teams.

Restaurant Manager

Dinos
07.2017 - 03.2020
  • Joined as a Waitress and quickly progressed, taking on supervisory responsibilities within 3 months before being promoted to Restaurant Manager within 7 months. In this role, I was responsible for both front-of-house and kitchen operations, including staff management, rostering, recruitment, and training.
  • Oversaw daily operations, from floor service and customer experience to kitchen compliance, stock control, and HACCP standards, ensuring efficiency, quality, and profitability.
  • Supported a second store during management absence, maintaining operational consistency and service excellence.
  • Reason for leaving: Restaurant closed indefinitely during the COVID-19 pandemic.

Education

Bachelor of Early Childhood Educations -

PPTE University
Budapest, Hungary
/2014 - /2017

Pedagogy & Family Support Assistant -

Schola Europa
Budapest, Hungary
/2013 -

Skills

  • Multi-Site Operations & Business Leadership
  • Recruitment, Training & Development Programs
  • Audit & Compliance Improvement
  • KPI Monitoring & Performance Coaching
  • Budgeting, Payroll & P&L Accountability
  • Contractor & Vendor Management
  • Power BI & Process Street, iAuditor, Strandum, PeopleHR user for Workflow Optimization
  • Customer Service & Experience Excellence

Languages

English
Fluent
Hungarian
Native

Certification

  • Full Irish Driving License
  • Manual Handling | First Aid | Fire Safety Awareness
  • HACCP | Customer Care Training ( by Marc Thornton)
  • Thomas International PPA - personality profiling for recruitment and management selection

Timeline

General manager

Coastline Gaming
10.2023 - Current

Area Manager

Mr. Price Branded Bargains
03.2020 - 10.2023

Restaurant Manager

Dinos
07.2017 - 03.2020

Bachelor of Early Childhood Educations -

PPTE University
/2014 - /2017

Pedagogy & Family Support Assistant -

Schola Europa
/2013 -

Similar Profiles

Create profile
Orsolya Kovacs