Orsolya Volkai

• Led cross-functional teams to achieve project milestones and enhance operational efficiency.
• Developed strategic plans that aligned team objectives with organizational goals.
• Implemented process improvements resulting in increased productivity and reduced turnaround times.
• Mentored junior staff, fostering skill development and promoting a collaborative work environment.
• Analyzed performance metrics to identify trends and inform decision-making processes.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback on a regular basis.
• Assisted in recruitment to build team of top performers.

Providing expert consultation services and solutions for routine and complex employee relations to former employees in retirement.

• Handle complex, confidential and/or sensitive inquiries
• Analyzed payroll data for accuracy and compliance with federal regulations.
• Implemented process improvements to enhance pensioner supporting workflow efficiency and accuracy.
• Collaborated with HR teams and contractors to resolve pensioner pay discrepancies promptly.
• Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
• Optimized workflow by creating detailed procedure manuals for each step in the pensioner process, reducing errors and enhancing efficiency.
• Collaborated with Human Resources to manage employee benefits administration, including enrollment and deductions tracking.
• 
  

• Perform contract margin review for service contracts
• Price actualization and follow up service contracts status changes
• Act as advocate between operational and finance teams
• Understand long term service accounting
• Improve business modeling uniformity through close collaboration with other Specialists, Risk Teams, Finance, Operations
• Supporting activities of daily business
• Analyzed performance metrics to identify areas for improvement and drive decision-making processes.

• Ensure the resolution of key high risk contractual issues within contract manager parameter
• Accountable for ensuring contracts are effectively utilising Contract Delivery Services
• Accountable for Risk & Obligation management for parameter of the contract
• Ensuring compliance to all BT governance on contracts
• Accountable for Organic growth on contracts through change control
• Identifies new sales opportunities for the account and hands these to account management to pursue as required
• Ensures before contract signature that proposed contractual obligations are achievable

• System development and implementation / roll out of Anaplan (reporting tool)
• Close work with contract managers, contract leads, contract accountants supporting their reporting accuracy
• Set up internal reviews ensuring internal compliance requirements met (IR&T, Audits etc)
• Liaise with Audit to see actions through until completion for SOX issues
• Implementation of new compliance and business assurance measures
• Tracking of recent wins mandated to report in internal reporting system
• Support and training of the internal reporting system inclusive Anaplan and any supporting platforms
• Support of quarterly internal sign-off activities as part of SOX / S404 compliance
• Review monthly compliance submissions to central team from contract community
• Undertake business assurance (control checks) monthly
• Review non-compliance and put in place corrective actions, follow up on closure

• Evaluate opportunities for process improvements and implement
• Supervise implementation of process improvements
• Implement best practices and continuously optimize those best practices to gain efficiencies and drive cost saving
• Optimizing and harmonizing internal processes with help of available supporting tools
• Define proper KPIs for each procedure
• Define time schedule for implementation of changes
• Handling process related problems coming from employees
• Internal audit
• Introducing new tools into the organization
• Coordination and follow-up Customer compliant tool within ABB organisation

• Process improvements, harmonization, and implementation along Clusters / 10 countries all over Europe
• Recurring process checks / self-audit
• Development of process checking methods, execution of change management
• Preparation, managing and follow up for yearly
• Audit by Exxon Mobil
• Follow-up and betterment of daily operation of Helpdesk in-line with in-country operations
• Improvements of KPI’s of Contract performance
• Recruitment and training of new personal
• Development of training materials for Helpdesk

• Coordination of export business for medical devices, equipment and reagents in the Middle East region
• Working with local distribution channels / Distributors - order follow-up, complaint management, preparation of documentation for in-country regulations
• Tender coordination, preparation, follow-up of governmental tenders
• Handling of logistic issues, drop shipments, litigations, resource planning
• Monitoring and preparing of regulatory / registration files
• Supporting of the Area Manager / Marketing Manager / Logistic Team of Middle East region

• Managing hospitality business unit – offers, orders for customers (Hilton, Marriott, etc)
• Organizing meetings with main business partners
• Business planning and budgeting for the unit / HQ

• Managing internal service department
• Key account management (writing tender offers, customer meetings, order management)
• Preparing internal and external training events for company solutions (Just-in-time delivery, KANBAN system)
• Quotes and deliveries for Automotive Industries – special parts based on technical drawings
• Business planning and budgeting for local service department
• Sales reports and analysis of market trends and opportunities
• Supply management

• Three years scholarship in Germany with practice time on DIY market management
• Installation of a new OBI store (DIY market, 15.000 qm )
• Engagement and training of new and existing personal
• Negotiations with suppliers and signing contracts
• Operational leading of DIY market inclusive ads, appearance, stuff availability
• Business planning and forecasting