Otilia Biro

• Educated students in basics of English grammar and conversational speaking.
• Developed activities and integrated technology to diversify instruction.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
• Created new lesson plans based on course objectives.
• Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
• Administered and graded tests and assignments to evaluate student progress.
• Improved instruction methods by using various assessment tools and strategies.
• Emphasized critical thinking through small group activities.
• Coordinated communication between students and school administration to create culturally-sensitive learning environment.
• Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
• Personalized instruction based on needs, interests and capabilities of individual students.
• Assigned lessons and corrected homework.
• Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
• Conducted skills assessments to uncover performance gaps.
• Conducted group lectures and small-group instruction to teach and reinforce concepts.
• Encouraged students to deepen knowledge with additional learning opportunities.
• Used positive reinforcement and provided clear feedback to help students succeed.
• Facilitated class discussion to help students work through questions and expand understanding.
• Assessed work of adult students to evaluate progress and identify areas for improvement.
• Balanced instruction, demonstration and personal work time for optimal student learning.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.

• Used excellent communication skills to delegate tasks and achieve successful event outcomes.
• Utilized project management skills to meet event deadlines and complete requirements.

• Maintained personnel records and updated internal databases to support document management.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Collected, validated, and distributed information to employees.
• Collected, arranged, and input information into database system.
• Managed company schedule to coordinate calendar and arrange travel.

• Assisted with updating technical support best practices for use by team.
• Responded promptly to incoming sales leads and requests for technical support.
• Monitored systems in operation and quickly troubleshot errors.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Translated complex technical issues into digestible language for non-technical users.
• Diagnosed and troubleshot hardware, software and network issues.

Special Educational Needs Teaching Assistant

Science Department Teaching Assistant

Worked in creating material for special educational needs, behavior management, and substitute teaching.