Pap Zsófia Dóra
Rotterdam,Netherlands
Summary
I am patient, willing and a very fast learner. With good communication skills I have. I'm a bit of a perfectionist, a cleanliness freak and extremely flexible.
I work well both in a team and independently.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Shop Assistant
Mango
Budapest, Hungary
2023.03 - Current
- Complete daily tasks accurately and on-time to support shop needs.
- Greet customers entering store and offer assistance with requirements.
- Answer customer questions about products and services, help locate merchandise, and promoted key items.
- My tasks include cashiering, opening and closing the store, helping the store manager in whatever way I can (online transfer, pico, goods receipt, consumable order, etc).
Store Manager
Tally Weijl
Budapest, Hungary
2022.07 - 2023.03
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Associate
MKAD Online Trade Kft.
Budapest, Hungary
2021.10 - 2022.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Shop Assistant
Spar Magyarország Kereskedelmi Kft.
Budapest, Hungary
2021.02 - 2021.10
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Fast Food Worker
Zing Burger
Budapest, Hungary
2020.09 - 2021.02
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Accurately operated cash register to process customer payments.
Kitchen Assistant
Molnár's Kürtöskalács
Budapest, Hungary
2020.07 - 2020.07
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Order taking and checkout
- Accurately operated cash register to process customer payments.
Fast Food Worker
McDonald's
Budapest, Hungary
2019.11 - 2020.07
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
IX. Kerületi Weöres Sándor Ált. Isk. És Gimnázium
Budapest, Hungary 2015.09 - 2020.06
National Qualification Register - Food And Chemical Store Salesman
Best Work Felnőttképző
Budapest, Hungary 2020.12 - 2021.03
National Qualification Register - Store Manager
Best Work Felnőttképző
Budapest, Hungary 2021.03 - 2023.06
Skills
Product promotions
Upselling and cross-selling
Cash register operation
Microsoft applications proficiency
Organization
Multitasking Abilities
Reading, sewing, crocheting, embroidery, hiking
I really love animals, hiking and reading. I have a wide range of interests. I like crocheting, sewing and embroider plush figures, accessories and clothes. Basically, I find joy in all creative craft activities. My grandma is a handloom folk craftsman, we doing handloom for generations. Unfortunately, this is a dying profession, as you cannot make a living from it. But I inherited the love and sensitivity to weaving and similar activities from my grandma.
Timeline
Shop Assistant
Mango
2023.03 - Current
Store Manager
Tally Weijl
2022.07 - 2023.03
Customer Service Associate
MKAD Online Trade Kft.
2021.10 - 2022.05
National Qualification Register - Store Manager
Best Work Felnőttképző
2021.03 - 2023.06
Shop Assistant
Spar Magyarország Kereskedelmi Kft.
2021.02 - 2021.10
National Qualification Register - Food And Chemical Store Salesman
Best Work Felnőttképző
2020.12 - 2021.03
Fast Food Worker
Zing Burger
2020.09 - 2021.02
Kitchen Assistant
Molnár's Kürtöskalács
2020.07 - 2020.07
Fast Food Worker
McDonald's
2019.11 - 2020.07
High School Diploma -
IX. Kerületi Weöres Sándor Ált. Isk. És Gimnázium
2015.09 - 2020.06