Patrizia Santamaria

Results-driven Contract Manager with extensive experience overseeing the end-to-end contract lifecycle, financial performance, and profitability of complex agreements. Proven track record in leading contract renewals, supplier negotiations, and commercial proposals, ensuring alignment with financial targets and strategic goals. Adept in managing key operational and financial processes including revenue assurance, debt and inventory management, cost control, and profit improvement planning. Skilled in contract governance, compliance, and stakeholder reporting, with strong cross-functional collaboration across Sales, Procurement, Finance, Operations, and Compliance teams. Recognized for driving efficiency, ensuring contract integrity, and supporting strategic decision-making through data-driven insights and effective governance.

Strategic and results-oriented Commercial & Contract Manager with solid experience in P&L ownership, risk and obligations oversight, and driving profit improvement initiatives. Acts as a key liaison between clients, Sales, and Service Operations, fostering strong, cooperative relationships that support business growth and customer satisfaction. Expert in managing contractual performance, resolving disputes, and ensuring the delivery of services in line with SLAs and contractual commitments. Strong governance and reporting capabilities, including leading Contract Governance Reviews, Steering Committees, and SLA evaluations. Proven support to Sales in RFPs, bids, renewals, and profitability control, with a focus on risk mitigation and business assurance.

• For References: Mrs. Nora Bargel nora.bargel@bt.com- +36 20 353 6290

Dynamic and detail-oriented Service Coordination Specialist with a strong track record in supporting Sales and Technical teams through efficient request management and KPI-driven collaboration. Acts as the primary point of contact for Sales, ensuring seamless communication and issue prevention across departments. Experienced in leading a 7-member Service Request Team, effectively coordinating workloads, managing critical follow-ups, and tracking pipeline progress. Skilled in reporting, handling bespoke requests, and driving continuous improvement through training and supervision of team activities. Committed to operational excellence, service quality, and cross-functional alignment.

• For references: Mr. Marton Laposa marton.laposa@gmail.com +36 70 658 42 57

Experienced Project and Operations Manager with a strong background in coordinating EU-funded international development projects across sectors such as Agriculture, Education, and Governance (EU FW LOT1, LOT7, LOT9). Proven ability to lead cross-functional teams, including the coordination of a 4-member Project Management Team, ensuring project allocation based on competencies and alignment with performance KPIs. Skilled in managing the full project lifecycle—from sourcing and expert recruitment to financial oversight and reporting. Adept at supervising the operations of international departments, ensuring compliance, accountability, and efficient budgetary control. Strong track record in driving consulting activities across technical, administrative, and financial domains with a focus on quality, impact, and results.

• Mr. Andrea Saviolo saviolo.andrea@gmail.com; +32 487 54 34 16