Dedicated professional with knowledge of service delivery and proven multitasking abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Paula Robles
Budapest,BU
Summary
Overview
11
years of professional experience
4
Languages
Work History
Melbourne Recital Centre
Visitor Experience Team Leader
01.2023 - 02.2024
Job overview
- Provided ongoing support to ushers, addressing concerns or questions promptly so they could perform their tasks effectively.
- Ensured customer satisfaction by closely monitoring service quality standards and addressing any issues promptly.
Greenwich College
English Language Teacher
01.2023 - 02.2024
Job overview
- Tutored and assisted students from all backgrounds to help with English language comprehension and mastery.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
Wyndham Hotel
Duty Manager
06.2022 - 12.2022
Job overview
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored daily reports, reconciling discrepancies to ensure accurate records were maintained at all times.
Wyndham Hotel
Guest Service Agent
03.2022 - 06.2022
Job overview
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
San Martín de Tours School
English Language Teacher
03.2013 - 02.2022
Job overview
- Created hands-on curriculum to promote student interest and receptive learning.
- Collaborated with other teachers to develop cross-curricular projects, fostering interdisciplinary learning.
Swiss Just
Sales Consultant
08.2019 - 01.2022
Job overview
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
UADE (Argentinian Business University)Buenos Aires, Argentina
Bachelor of Performing Arts
04.2001
University Overview
I.E.S. Lenguas Vivas J.R.F Buenos Aires, Argentina
Teacher of English As A Second Language
04.2001
University Overview
Skills
Effective Communication
Teamwork and Collaboration
Organizational Skills
Attention to Detail
Complaint resolution
Problem-Solving
Staff Training
Timeline
Visitor Experience Team Leader
Melbourne Recital Centre
01.2023 - 02.2024
English Language Teacher
Greenwich College
01.2023 - 02.2024
Duty Manager
Wyndham Hotel
06.2022 - 12.2022
Guest Service Agent
Wyndham Hotel
03.2022 - 06.2022
Sales Consultant
Swiss Just
08.2019 - 01.2022
English Language Teacher
San Martín de Tours School
03.2013 - 02.2022
UADE (Argentinian Business University)
Bachelor of Performing Arts
04.2001
I.E.S. Lenguas Vivas J.R.F
Teacher of English As A Second Language
04.2001