Dedicated professional with knowledge of service delivery and proven multitasking abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Paula Robles
Budapest,BU
Summary
Overview
11
years of professional experience
4
Languages
Work History
Melbourne Recital Centre
Visitor Experience Team Leader
2023.01 - 2024.02 (1 education.year_Label & 1 education.month_Label)
Job overview
- Provided ongoing support to ushers, addressing concerns or questions promptly so they could perform their tasks effectively.
- Ensured customer satisfaction by closely monitoring service quality standards and addressing any issues promptly.
Greenwich College
English Language Teacher
2023.01 - 2024.02 (1 education.year_Label & 1 education.month_Label)
Job overview
- Tutored and assisted students from all backgrounds to help with English language comprehension and mastery.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
Wyndham Hotel
Duty Manager
2022.06 - 2022.12 (6 education.months_Label)
Job overview
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored daily reports, reconciling discrepancies to ensure accurate records were maintained at all times.
Wyndham Hotel
Guest Service Agent
2022.03 - 2022.06 (3 education.months_Label)
Job overview
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
San Martín de Tours School
English Language Teacher
2013.03 - 2022.02 (8 education.years_Label & 11 education.months_Label)
Job overview
- Created hands-on curriculum to promote student interest and receptive learning.
- Collaborated with other teachers to develop cross-curricular projects, fostering interdisciplinary learning.
Swiss Just
Sales Consultant
2019.08 - 2022.01 (2 education.years_Label & 5 education.months_Label)
Job overview
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
UADE (Argentinian Business University)Buenos Aires, Argentina
Bachelor of Performing Arts
2001.04
University Overview
I.E.S. Lenguas Vivas J.R.F Buenos Aires, Argentina
Teacher of English As A Second Language
2001.04
University Overview
Skills
Effective Communication
Teamwork and Collaboration
Organizational Skills
Attention to Detail
Complaint resolution
Problem-Solving
Staff Training
Timeline
Visitor Experience Team Leader
Melbourne Recital Centre
2023.01 - 2024.02 (1 education.year_Label & 1 education.month_Label)
English Language Teacher
Greenwich College
2023.01 - 2024.02 (1 education.year_Label & 1 education.month_Label)
Duty Manager
Wyndham Hotel
2022.06 - 2022.12 (6 education.months_Label)
Guest Service Agent
Wyndham Hotel
2022.03 - 2022.06 (3 education.months_Label)
Sales Consultant
Swiss Just
2019.08 - 2022.01 (2 education.years_Label & 5 education.months_Label)
English Language Teacher
San Martín de Tours School
2013.03 - 2022.02 (8 education.years_Label & 11 education.months_Label)
UADE (Argentinian Business University)
Bachelor of Performing Arts
2001.04
I.E.S. Lenguas Vivas J.R.F
Teacher of English As A Second Language
2001.04