Pék Márk

• Responsible for the following hotel's group reservation & event sales:

- Exe Center Budapest, Eurostars Danube Budapest, Aurea Ana Palace, Eurostars Ambassador, Eurostars Plazzo Zichy, Ikonik Parlament

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Negotiated rates for large groups or extended stays, securing competitive pricing while maximizing hotel profits.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Enhanced forecast accuracy with detailed analysis of historical data and identification of trends in revenue generation.

• Worked well in a team setting, providing support and guidance.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Trained new staff members in customer service techniques and hotel operations.
• Developed and maintained positive relationships with guests for satisfaction.

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Maintained coffee quality by adhering to guidelines, product specifications, and quality procedures.
• Operated ground or roasted coffee controls and equipment.

• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Maximized customer service by training staff, overseeing operations, and resolving issues.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.