Penelope Petrelli-Polgár

- Acted as the first point of contact responsible for the accurate resolution of employee and manager inquiries and requests initiated via phone, the HR system/portal, or other access channels.

- Documented all incoming queries and calls in the case management system and updated relevant systems as needed.

- Collected necessary documentation for onboarding and registered new employment in relevant platforms while resolving candidate issues.

- Collaborated with HR teams across supported country and local/regional/global teams to ensure alignment and effective service delivery.

- Worked in partnership with HR teams in the supported country and other local/regional/global teams.

-Maintained employee data privacy, including confidentiality and protection of sensitive information.

-Ensured employee data privacy where appropriate, including confidentiality and protection of sensitive employee information.

- Supported sales operations by processing orders and ensuring accurate ERP/CRM data entry and served as the primary customer contact for order status, product availability, pricing, and delivery schedules.

- Sales support and order management activities across 12 countries, ensuring consistent service and local requirements.

- Coordinated with sales, logistics, procurement, and warehouse teams to ensure timely, accurate order fulfillment.

- Managed the end-to-end order lifecycle, from order receipt through delivery and invoicing.

-Maintained accurate customer and order records, ensuring data integrity and compliance with company procedures.

-Resolved order discrepancies and customer inquiries, enhancing operational efficiency and customer satisfaction.

-Ensured high-quality communication and service, contributing to customer satisfaction and operational efficiency.

-Monitored outstanding payments and coordinated follow-up to ensure timely resolution of payment issues.

Managed the day-to-day administrative and operational functions of the office, ensured efficient business processes and the delivery of high-quality customer service.

Served as the primary point of contact for customer communications, handling inquiries via email and telephone while maintaining professional relationships with clients and stakeholders.

Provided operational support and managed escalations to ensure timely and high-quality resolution of issues. Monitored real-time performance, service levels, and contact volumes to maintain operational standards and targets. Coordinated cross-functional issue resolution with effective follow-up to maintain service continuity and stakeholder support. Conducted root cause analysis to identify process and quality improvements. Collaborated with Operations and Workforce Management teams to mitigate risks, support performance, and maintain high service standards.

Primary customer contact for after-sales support, warranty claims, and service requests, handling inquiries and complaints professionally and efficiently. Managed warranty, repairs, replacements, and returns while coordinating with internal teams and service partners to ensure timely, high-quality resolution. Monitored open cases, maintained accurate CRM records, and provided clear updates on warranty coverage and case status. Escalated complex issues appropriately and followed up to ensure customer satisfaction. Contributed to continuous improvement of customer service processes.

Served as the primary customer contact for after-sales support, warranty claims, and service requests, handling inquiries and complaints professionally across multiple channels.

Managed warranty, repairs, replacements, and returns, coordinating with internal teams and service partners to ensure timely, high-quality resolutions.

Maintained accurate CRM records, monitored open cases, provided clear updates, handled escalations, and supported continuous improvement to enhance customer satisfaction.