Peter Benikovszky

• Reviewed code, debugged problems, and corrected issues.
• Worked with back-end developers to design APIs.
• Worked with front-end developers to create web applications using Angular
• Used NestJS, TypeORM and SQL to develop and manage databases.
• Analyzed existing software implementations to identify areas requiring improvement.
• Developed unit test cases for testing and automation using Playwright.
• Designed new features of our product based on customer feedbacks and requirements
• Collaborated with in-house web designers to create UI design.
• Developed mobile application for iOS and Android platforms using Ionic and Capacitor

• Manage the incident tickets received from Tier 1 and identify the possible cause of the reported issue
• Analyze server and bridge logs in order to solve the issue
• Escalate issue to Tier 3 on-premise engineer and keep contact with them if needed
• Worked flexible hours across night, weekend and holiday shifts.
• Worked as on-call engineer where I had to decide the priority and urgency of the if reported issue and act quickly and effectively in case of high priority cases
• Gained extensive knowledge in data entry, analysis and reporting.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

I was also involved in several developer projects, for example:

• Assisting the reporting teams and incident manager teams by creating automated sheets using VBA
• Creating an Outlook VSTO using .NET (C#) to assist the work of the Service Desk Agents

• Established open and professional relationships with team members to create a friendly work environment.
• Mentored and guided team members by conducting training and mentoring sessions improve productivity and creating good team moral.
• Created automated reporting windows desktop applications using .NET (C#), which were communicating with external applications as well, such as LiveChat which were used by the help desk agent to provide support for customers over chat