Peter Obert

Over the course at IBM, I held diverse roles across the software development lifecycle, contributing to multiple cross-functional projects in various industries. Roles included Application Developer, QA Specialist, Support Specialist, and Business Operations Lead.

Key Highlights:

• Successfully led and supported end-to-end delivery of client solutions across development, testing, deployment, and support phases.
• Provided L2/L3 support and resolution for critical applications in high-availability environments.
• Spearheaded business operations initiatives, optimizing internal processes and ensuring alignment with client SLAs and business goals.
• Oversaw incident and problem management processes, including root cause analysis and resolution of live system issues, DevOps activities on daily basis.
• Acted as a liaison between technical teams and business stakeholders, translating business needs into technical requirements.
• Recognized for adaptability and cross-functional knowledge, frequently entrusted with roles beyond original scope.

• Analysis and development of technical requirements for Output Management System (OMS).
• Worked with cross-functional teams to deliver system enhancements.
• Handled application testing and incident resolution.