Péter Kugyela
Sales Manager
Székesfehérvár
Summary
Accomplished Sales Manager with a proven track record at Würth Group, enhancing client satisfaction and boosting sales revenue through strategic planning and relationship building. Expert in sales planning and client relationship management. I led a team to exceed sales targets by implementing innovative strategies. Skilled in motivational techniques and CRM software, I achieved significant improvements in team performance and client retention. Performance-oriented Sales Leader offering exceptional record of achievement over 9-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in tool industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Sales Manager
Würth Group
Budaors, PE
04.2018 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Managed team of 11 regional sales representatives and consistently achieved high sales targets.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Q-Service Front Office Manager
Inter Cars Hungária Kft.
04.2015 - 07.2017
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Established strong relationships with service partners, generating leads on potential visitors requiring accommodations.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
Sales Representative
Inter Cars Hungária Kft.
03.2013 - 04.2015
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with cross-functional teams to identify and address customer needs.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Customer Service Representative
Inter Cars Hungária Kft.
01.2013 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Machine Shop Manager
Trost Auto Service Technik Kft.
05.2008 - 01.2013
- Led project management efforts for complex machining projects from inception to completion while meeting budgetary and timeline requirements.
- Reviewed blueprints and technical specifications to develop accurate job plans that achieved desired results within budget constraints.
- Fostered a positive work environment by emphasizing teamwork, collaboration, and the development of both technical and soft skills.
- Managed a team of machinists to produce high-quality products, ensuring on-time delivery and customer satisfaction.
- Conducted routine assessments of machinery for compliance with industry regulations as well as identifying areas of potential improvement.
- Monitored inventory levels and placed orders for tooling, raw materials, and consumables to ensure uninterrupted production flow.
- Enhanced production efficiency by implementing lean manufacturing principles and streamlining processes.
- Optimized resource allocation by cross-training employees in multiple disciplines, increasing flexibility in personnel assignments.
- Troubleshot complex machining issues quickly and effectively to minimize downtime while maintaining quality standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Support Specialist
Meteor Hungária Kft.
08.2002 - 05.2008
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided primary customer support to internal and external customers.
- Served customer account and technical needs across 30+ daily calls, consistently meeting productivity and quality targets
- Completed 15 new orders per day with 20% accuracy and consistently high customer satisfaction scores
Education
- Outsourced Economic Training
Université De Neuchâtel
Budapest, Hungary 09.1999 - 06.2000
No Degree - Technical Manager
Kandó Kálmán Műszaki Főiskola
Budapest, Hungary 04.2001 -
Profession - Trader/Shop Manager
Alternativ Business Academy
Budapest, Hungary 04.2001 -
Profession - Heavy Machine Operator
AlbaSafe
Székesfehérvár, Hungary 04.2001 -
High School Diploma -
Gróf Széchenyi István Műszaki Szakközépiskola
Székesfehérvár, Hungary 04.2001 -
Skills
Sales Planning
Sales Reporting
Staff Management
Sales operation
Business Planning
New Business Development
Relationship Building
Performance Management
Motivational Skills
Business development and planning
Sales strategy development
Sales processes
CRM Software
Team Oversight
Salesforce
Territory Management
Sales process engineering
Problem-solving abilities
Excellent Communication
Team building
Sales strategy
Goal Setting and Achievement
Timeline
Sales Manager
Würth Group
04.2018 - 05.2024
Q-Service Front Office Manager
Inter Cars Hungária Kft.
04.2015 - 07.2017
Sales Representative
Inter Cars Hungária Kft.
03.2013 - 04.2015
Customer Service Representative
Inter Cars Hungária Kft.
01.2013 - 03.2013
Machine Shop Manager
Trost Auto Service Technik Kft.
05.2008 - 01.2013
Customer Support Specialist
Meteor Hungária Kft.
08.2002 - 05.2008
No Degree - Technical Manager
Kandó Kálmán Műszaki Főiskola
04.2001 -
Profession - Trader/Shop Manager
Alternativ Business Academy
04.2001 -
Profession - Heavy Machine Operator
AlbaSafe
04.2001 -
High School Diploma -
Gróf Széchenyi István Műszaki Szakközépiskola
04.2001 -
- Outsourced Economic Training
Université De Neuchâtel
09.1999 - 06.2000
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