Péter Zidó
Head Of ITD GBS Infrastructure
Bataszek,TO
Summary
Senior IT leader and executive with over 15 years of experience driving innovation and operational excellence in large organizations and enterprises with a strong people focus.
Customer oriented IT leader who has a lot of experiences from different IT areas. Single-minded, hard working, open to innovations, good team player, good at organizing and managing, serious but good-tempered.
Experienced with managing complex IT infrastructures and leading cross-functional teams. Utilizes strategic thinking to align technology initiatives with business objectives. Track record of driving innovation and maintaining high standards of operational excellence.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Head of IT & Digital Group Business Infrastructure
MOL Group
05.2019 - Current
- - Provide professional co-ordination and management of IT&D GBS Infrastructure organisation’s activities across all geographies. Integrating and fulfilling related business requirements by adequate information technology solutions. Providing change management of information technology solutions and operations based on business requirements. Managing operation and continuously driving productivity and quality improvement.
- - Managing people and drive cultural change, responsible for Infrastructure domain organisations people management by defining goals and development plans.
- - Technology operations: Oversee IT development standard methodologies and IT system landscape in the Infrastructure domain.
- - Technology transformations: Standardize/unify IT system landscape, co-operate and contribute for establishing HQ IT Infrastructure roadmaps.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Collaborated with stakeholders to define business requirements for new technology implementations.
- CEO of MOL ITD GBS Hungary Ltd.
Head of IT Infrastructure Delivery, IT Infrastructure Operations, InfoSec & End User Services
MOL Plc.
07.2018 - 04.2019
- - organizational and people management
- - Responsible for managing of IT Infrastructure Delivery (Architect Team), IT Infrastructure Operations (Network, Core, Enterprise), InfoSec & End User Services (IT Customer Service, IT Asset Management, Desktop Support). Responsible for more than 100 colleagues via 6 direct managers.
- - OPEX and CAPEX responsibility (planning, delivery and maintaining)
- - Acting as a Managing Director of MOL Magyarország Informatikai Szolgáltató Kft.
- - Determine, track and deliver operational and delivery KPIs
- - Drive the CAPEX planning and deliver CAPEX utilization targets
Head of End User Services
MOL Plc.
04.2016 - 07.2018
- - Responsible for End User Services Team (IT Customer Service, Retail Information Services Call Center, IT Asset and License Management, On-site Desktop Support Team + Retail Network Service and internal IT Process Management Team) - responsible for IT assets of the company (HW+SW) planning, purchasing, inventory and delivery of the assets
- - Responsible for continous improvement of the main IT and internal processes (Request Fulfillment, Incident Management, Problem Management and Change Management)
Head of IT Customer Service and IT Asset Management
MOL Plc.
07.2013 - 03.2016
- - responsible for end-user services (IT Customer Service, On-site Desktop Support Team and IT Asset Management Team) - operational leader of IT Customer Service (Retail Help Desk + IT Service Desk)
- - continuous process improvement - organizational, project tasks
- - continuous improvements of the staff belongs to the department
- - development of the customer service team (increasing 1st level resolution rate, ITIL based process improvement, fine tuning end-user services)
- - asset management life cycle projects
Service Desk Team Supervisor/Senior System Administrator
K&H Bank (KBC ICT Services)
03.2011 - 06.2013
- - leading and supervision of Service Desk agents
- - organizing Customer Service Team administration
- - supervision and administration of HP Service Center system
- - escalation proceeding
- - participation in several IT and business related projects
Service Desk Shift Leader
BT Global Services
03.2007 - 03.2011
- - fault-handling in four languages (Hungarian, English, Slovak and Czech)
- - leading and supervision the members of the shift
- - escalation proceeding, complaint management
- - system monitoring + network support
- - configuration of network elements (switches, routers)
Teacher
Comenius Gimnázium (High School)
09.2002 - 08.2006
Education
Master's degree - Ecology, geography, pedagogy
Constantine the Philosopher University in Nitra
Nitra07-2020
Business information technology
School of economics, Dunajská Streda
Dunajská Streda07-2020
Skills
IT compliance
IT budgeting
Data analytics
IT infrastructure management
Digital transformation
IT governance
IT service management
Team development
Problem-solving abilities
Organizational skills
Budget control
Courses
- ITIL v3
- LEAN methodology
- Project Management
- Leadership Methodology
Timeline
Head of IT & Digital Group Business Infrastructure
MOL Group
05.2019 - Current
Head of IT Infrastructure Delivery, IT Infrastructure Operations, InfoSec & End User Services
MOL Plc.
07.2018 - 04.2019
Head of End User Services
MOL Plc.
04.2016 - 07.2018
Head of IT Customer Service and IT Asset Management
MOL Plc.
07.2013 - 03.2016
Service Desk Team Supervisor/Senior System Administrator
K&H Bank (KBC ICT Services)
03.2011 - 06.2013
Service Desk Shift Leader
BT Global Services
03.2007 - 03.2011
Teacher
Comenius Gimnázium (High School)
09.2002 - 08.2006
Business information technology
School of economics, Dunajská Streda
Master's degree - Ecology, geography, pedagogy
Constantine the Philosopher University in Nitra