Quoc Anh Huynh
Restaurant Crew Member, Barista & Food Service Assistant
Budapest
Summary
Dynamic barista with expertise in beverage preparation and exceptional customer service at Tsuki Tea. Proven ability to enhance customer satisfaction through personalized drink customization and effective communication. Recognized for maintaining a clean workspace and training new staff, fostering a collaborative team environment while consistently achieving high customer satisfaction scores.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
1
1
year of professional experience
1
1
Language
Work History
Barista
Tsuki Tea
02.2025 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Student Mentor
PTS - Path to Success Co., Ltd. Tourism and Overseas Study Consulting Services
07.2024 - Current
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Actively participated in regular meetings with faculty members discussing individual student progress updates.
Restaurant Waiter
Jodi Viet Nam
02.2025 - 05.2025
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Tourism
Budapest Metropolitan University
Budapest, Hungary09-2029
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Friendly and outgoing
Menu memorization
POS systems
Order taking
Ordering procedures
Attention to detail
Cleanliness
Active listener
Safe food handling
Team collaboration
Hospitality service expertise
Fluent in English
Inventory management
POS system operation
Cash register operation
Drink customization
Table setting
Cleaning and sanitizing
Reliability
Payment processing
Timeline
Barista
Tsuki Tea
02.2025 - Current
Restaurant Waiter
Jodi Viet Nam
02.2025 - 05.2025
Student Mentor
PTS - Path to Success Co., Ltd. Tourism and Overseas Study Consulting Services
07.2024 - Current
Bachelor of Science - Tourism
Budapest Metropolitan University