Raafat Abou Saad
Master Of Science Graduate
Győr
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. And a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Leader
TFF International Kft
Gyor
03.2023 - Current
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Escalated issues to proper supervisors when standard processes were not effective.
Customer Service Agent
TFF International Kft
Gyor
03.2022 - 03.2023
- Serving customers from all over the world through chatting and email platforms in the official English
- Language.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SALES REPRESENTATIVE AND ACCOUNTANT ANG
Hasbaya
12.2020 - 08.2021
- Serving customers by selling products and meeting their needs, also servicing existing accounts, obtaining orders, and establishing new accounts for new customers by planning and organizing daily work schedule to call on existing or potential sales based on a system called 'Noria'.
ENGLISH TUTOR
Mimes
09.2020 - 11.2020
- KIDSCAN LEARNING CENTER
- Teaching English material for students(From grade one till grade 8) on Agenda basis after school time in the afternoon.
Finance Department Intern
Central Bank of Lebanon
Beirut
07.2019 - 08.2019
- Attended lectures covering all the major departments and their functions
- Developed and analyzed various budgets and performed financial statement analysis.
SALESMAN
ELDORADO SHOPPING CENTER
Beirut
01.2019 - 08.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Accounting/Finance Intern
Fransabank SAL
Beirut
06.2019 - 07.2019
- Analyzed and practiced all the operational and commercial functions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Master of Science - Business Informatics
Szechenyi Istvan University
Gyor, Hungary 09.2021 - 07.2023
Bachelor of Science - Business Administration in Banking And Finance
Lebanese American University
Beirut, Lebanon 08.2017 - 12.2020
Skills
Computer Skills
undefinedAdditional Information
- EF SET Certifcate – EFSET According to the EF SET score scale, C1 Advanced in English was obtained according to the Common European Framework of Reference (CEFR). This score is calculated as an average of reading and listening scores (October 2021)
- Let’s Break the Chain of COVID-19 Infection – Mohammed Bin Rashid University of Medicine and Health Sciences Online certificate from Mohammed Bin Rashid University of Medicine and Health Sciences that aims for the COVID-19 infection, its consequences and safety measures to avoid it (April, 2020).
Accomplishments
Implementation of a mobile currency tracking application in the master's degree that assists people in monitoring daily exchange rates, and manage their financial risks accordingly (created by UI Figma design tool and programmed using a Java source code).
Timeline
Customer Service Leader
TFF International Kft
03.2023 - Current
Customer Service Agent
TFF International Kft
03.2022 - 03.2023
Master of Science - Business Informatics
Szechenyi Istvan University
09.2021 - 07.2023
SALES REPRESENTATIVE AND ACCOUNTANT ANG
Hasbaya
12.2020 - 08.2021
ENGLISH TUTOR
Mimes
09.2020 - 11.2020
Finance Department Intern
Central Bank of Lebanon
07.2019 - 08.2019
Accounting/Finance Intern
Fransabank SAL
06.2019 - 07.2019
SALESMAN
ELDORADO SHOPPING CENTER
01.2019 - 08.2019
Bachelor of Science - Business Administration in Banking And Finance
Lebanese American University
08.2017 - 12.2020
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