Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rama Kohli

Rama Kohli

Budapest

Summary


Highly motivated Sales person with excellent customer service skills and a passion for helping customers find the perfect product. Experienced in providing personalized advice and recommendations to customers to ensure their satisfaction.

Areas of expertise include sales, customer relations and inventory management.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Duty Free Representative ( Salesperson )

Hidesign
11.2016 - 04.2024
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.

Sales Associate

CaratLane
11.2012 - 10.2017
  •  supervising and training employees, recruiting new staff, solving customer complaints, budgeting, maintaining inventories, updating records, and implementing sales and marketing campaigns.
  •  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  •  Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  •  Provide excellent customer service

Merchandiser

Saks OFF 5TH
01.2000 - 04.2007
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

Bachelor of Arts - Business English

DELHI UNIVERSITY
INDIA
04.1998

DIPLOMA - FASHION DESIGNING

International Polytechnic For Women
Uttaradit, Thailand
08.1997

Skills

  • Guest relations training
  • Subtle and effective sales skills
  • Opening and closing procedures
  • Inventory management
  • Adapt to diverse groups
  • Sales training
  • Upselling
  • Interpersonal skills
  • Customer service focus
  • Bilingual (English, Hindi )

Certification

 Diploma in Cutting & Tailoring from Women’s Technical Institute, Netaji Nagar (New Delhi) in 1995.
 Diploma in Embroidery from Women’s Technical Institute, Netaji Nagar (New Delhi) in 1996

Timeline

Duty Free Representative ( Salesperson )

Hidesign
11.2016 - 04.2024

Sales Associate

CaratLane
11.2012 - 10.2017

Merchandiser

Saks OFF 5TH
01.2000 - 04.2007

Bachelor of Arts - Business English

DELHI UNIVERSITY

DIPLOMA - FASHION DESIGNING

International Polytechnic For Women

Similar Profiles

CREATE PROFILE
Rama Kohli