Ramzi Ben Maouia
Shift Manager
Budapest
Summary
Dynamic leader with a proven track record at AmRest Holdings SE, excelling in inventory control and staff development.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service.
Talent for proactively solving problems and keeping team members on task.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations.
Overview
10
10
years of professional experience
Work History
Shift Manager
AmRest Holdings SE
Budapest, Hangary
09.2021 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Restaurant Supervisor
Jamie Oliver's Italian Budapest
05.2019 - 09.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Bar Supervisor Trainer
Tramontana Park Hotel
Menorca, Spain
06.2017 - 12.2017
- Completed bar opening and closing procedures.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Poured and prepared mixed drinks for over 30 customers daily.
Head Waiter
Africa Jade Hotel
Tunis, Tunisia
07.2014 - 10.2014
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
Education
Master of Gastronomy - Gastronomy
Institute of High Touristic Studies Sidi Dhrif
Tunisia 04.2001 -
Bachelor of Economics And Managment - Economics And Management
Institute of High Touristic Studies Sidi Dhrif
Tunisia 04.2001 -
Skills
Timeline
Shift Manager
AmRest Holdings SE
09.2021 - Current
Restaurant Supervisor
Jamie Oliver's Italian Budapest
05.2019 - 09.2021
Bar Supervisor Trainer
Tramontana Park Hotel
06.2017 - 12.2017
Head Waiter
Africa Jade Hotel
07.2014 - 10.2014
Master of Gastronomy - Gastronomy
Institute of High Touristic Studies Sidi Dhrif
04.2001 -
Bachelor of Economics And Managment - Economics And Management
Institute of High Touristic Studies Sidi Dhrif
04.2001 -
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