Rea Bianka Jernei
Bournemouth
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Link Group
02.2024 - 06.2024
- Maintaining records of customer interactions, processing customer accounts, and filing documents
- Processing policy changes, updates, and cancellations as per the client’s request
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Assisting customers with their inquiries about policy details, claims, premiums, and more.
Customer service advisor
The AA
05.2023 - 09.2023
- Providing administrative support.
- Identify and assess customers’ needs to achieve satisfaction.
- Obtained deposits and balance of payments from clients.
- Took calls and escalated complex inquiries to appropriate members of staff.
- Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
- Assisted customers with placement of refunds and exchanges.
- Utilized computer to handle high incoming call volumes.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Helped clients set up new policies and followed up about timely payments.
CUSTOMER SERVICE ADVISOR
Echo-U limited
01.2021 - 03.2023
- Resolved customer queries over phone and by email
- Input customer information, call notes and personal data onto internal database
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Live chat support, responding to customer inquiries quickly, directly, and concisely.
RECEPTIONIST
DoubleTree by Hilton
11.2019 - 04.2020
- Collaborated effectively with customers and staff to maintain smooth - running company operations
- Delivered polite, professional customer service to enhance business reputation through positive rst impressions
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Welcomed guests and clients in friendly, positive manner
- Maintained clean and orderly reception area to impress and welcome visitors
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
SUPPORT WORKER
ASA recruitment
09.2018 - 12.2019
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Conducted home visits to assess clients' home environment and provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Education
GCSES : BUSINESS AND MANAGEMENT -
University of Szeged
Skills
- OBJECTIVE
- Friendly and motivated customer service team member
- Customer satisfaction with exceptional service and support
- About industry standards with strong skill in retaining product and service
- Information to provide effective issue resolution Skilled in promoting sales to
- Increase revenue while addressing diverse issues
Languages
English
Fluent
Hungarian
Native
Italian
Advanced
Timeline
Customer Service Assistant
Link Group
02.2024 - 06.2024
Customer service advisor
The AA
05.2023 - 09.2023
CUSTOMER SERVICE ADVISOR
Echo-U limited
01.2021 - 03.2023
RECEPTIONIST
DoubleTree by Hilton
11.2019 - 04.2020
SUPPORT WORKER
ASA recruitment
09.2018 - 12.2019
GCSES : BUSINESS AND MANAGEMENT -
University of Szeged
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