Renata Szabo
Operation Specialist
London
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operation Specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Operation Specialist
Dominos Pizza
London
05.2022 - 01.2023
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Area Manager
Dominos Pizza
London
01.2022 - 04.2022
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Resolved conflicts promptly to promote positive environment for customers.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Generated financial and operational reports to assist management with business strategy.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Coordinated with other district managers to actualize performance improvement strategies.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
Store Manager
Dominos Pizza
London
04.2019 - 11.2021
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Manager
Dominos Pizza
London
07.2018 - 03.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
Self-Motivated
Teambuilding
Flexible and Adaptable
Training and Development
Organization and Time Management
Analytical and Critical Thinking
Clerical Support
Written Communication
Timeline
Operation Specialist
Dominos Pizza
05.2022 - 01.2023
Area Manager
Dominos Pizza
01.2022 - 04.2022
Store Manager
Dominos Pizza
04.2019 - 11.2021
Assistant Manager
Dominos Pizza
07.2018 - 03.2019