Réka Asztalos

Responsible for payroll processing of 800 employees on a monthly basis and organizing extra pay run if requested in the EMEA region - Europe, Middle East and Africa
Responsible for all the inputs receiving from the clients regarding new joiners, leavers, benefits, sick-leave, personal changes,holiday data, and any special documents
Processing, changing, validating and correcting data until completing the run
Creating and sending payment instructions to the treasury team
Supporting and work closely with the client and payroll provider team by solving the arising errors in order to successfully achieve the pay day
Creating payroll calendars, publishing documents and following emails and tickets
Organizing meetings to support and discuss the needs of all parties

•Receiving phone calls and emails from clients requesting assistance and providing accurate resolution to the issue
•Document every customer interaction in a detailed and structured manner
•Handle re-supply and report requests
•Assist clients with any technical problems with our equipment
•Troubleshoot transmission or other equipment usage problems
•Provide recommendations for service set-up, usage and troubleshooting

•Receiving incoming calls and emails in different field of units
•Organising and keep contact with larger special inquiries
•Performing administrative tasks of customers inquiries, information
•Advising customers about new products
•Handling complaints
•Coordinate the daily tasks of the team
•Supervise and train for higher skill level positions

•In a traditional 4* hotel, in addition to the classic waitress and bar party tasks and took part in organizing events

•In the course of my work, I served as a waitress in several exclusive restaurants on the ship. The work required a great deal of attention, both physically and mentally, and adequate coordination skills in order to serve the guests at a high level
•I performed administrative tasks related to the embark and disembark of the restaurant staff
•i made reports and statements for the restaurant management, to the bridge and the captain
•i provided assistance to the management in organizing and conducting professional meetings