Réka Cserna
Dég
Summary
Hotel receptionist with extensive experience, excelling in guest satisfaction through problem-solving and guest-oriented attitude. Proven ability to manage check-ins efficiently while utilizing language skills in English. Committed to continuous improvement and enhancing service quality based on guest feedback.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
Hotel Solero
05.2024 - 08.2024
- Welcoming guests, processing check-ins and providing information about local services, transportation options and programs
- Handling phone calls and e-mails, making booking offers
- Preparing bills, collecting deposits and payments and checking the guests out
- Cooperating with employees efficiently to increase guest satisfaction
- Participating in procurement
Hotel Receptionist
Hotel Korona Siófok
06.2019 - 09.2023
- Managing check-ins and check-outs quickly and precisely
- Ensuring high-quality telephone etiquette by answering phone calls professionally
- Monitoring and updating room capacity
- Resolving upcoming issues and problems, executing guests requests
- Supporting the managers' work
- Using guest feedbacks for professional development
Hotel Receptionist
Hotel Club Tihany
06.2017 - 08.2017
- Guest registration in the hotel's guest room management system
- Answering and forwarding incoming calls
- Refreshing knowledge on tourist attractions, restaurants, and transportation alternatives
- Usage of English and German languages and improving communication skills
Education
Bachelor of Arts - English And American Studies
University of Pannonia
Veszprém 04.2001 -
Skills
- Patience and tolerance
- Problem-solving skills
- Continuous improvement
- Flexibility
- Guest-oriented attitude
- Language knowledge
Timeline
Hotel Receptionist
Hotel Solero
05.2024 - 08.2024
Hotel Receptionist
Hotel Korona Siófok
06.2019 - 09.2023
Hotel Receptionist
Hotel Club Tihany
06.2017 - 08.2017
Bachelor of Arts - English And American Studies
University of Pannonia
04.2001 -
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