Réka Evelley-Wágner

- Coordination and control of reception work
- Preparation of schedule and working time accounting
- Checking invoices, contact with partners
- Responding to guest reviews
- Handling guest complaints
- Close cooperation with other departments of the hotel,
with department heads
- Training colleagues
- Organization/scheduling of the annual training of hotel workers
- Contacting and settlement (Concierge) with partner companies
- Preparation of monthly reports

- Checking invoices
- Supervising the work of receptionists
- Cooperation with partner departments
- Making room assignments
- Carrying out o the duties of the Front Office Manager in his absence
- Handling guest complaints
- Check in/ Check out
- Invoicing, payment
- Responding to guest reviews
- Providing information, selling sightseeing programs
- Taking and managing reservations in the absence of a reservation

- Check in/ check out
- Making room assignments
- Invoicing (preparation of invoices for individual guests)
- Handling and answering incoming e-mails
- Responding to guest comments
- Providing information, selling sightseeing programs
- Taking and managing reservations in the absence of a reservation
- Guest complaint handling

- Check in/ check out
- Invoicing (preparation of invoices for individual guests and for groups)
- Handling guest complaints
- Providing information, selling programs
- Carrying out the duties of the FOM in his absence:
-checking accounts, handling problems

- Housekeeping: Assist to the Supervisor

- Reception: Concierge Tasks

- Spa: Assist to Spa Receptionist