Réka Szalay
People Lead ( Team Leader)
Szigetszentmiklós, Tököli Út 74/A
Summary
Supportive Team Lead with 7 years of experience leading teams. Committed to proactive reorganization for optimized efficiency. Experienced in managing staff in a team environment. Have good communication skills, analytical mindset.
Overview
13
13
years of professional experience
3
3
Certifications
3
3
Languages
Work History
People Lead ( Team Lead)
Deutsche Telekom IT&Telecommunication Hungary Ltd.
Budapest
04.2021 - Current
- Directed and supervised team of 26 in 3 cities within Hungary
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Set clear team goals
- Responsible for service delivery, quality targets and partner satisfaction
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Take active part in hiring/ recruitment process
Head of Team / Service Delivery Manager
Deutsche Telekom IT&Telecommunication Hungary, Ltd
Budapest
05.2017 - 03.2021
- Created inspiring team environment with open communication culture
- Collaborated with international teams to develop strategies
- Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
- Streamlined operations for improved customer satisfaction and retention rates.
- Established culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Improved service quality, responsible for KPI, SLA
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated new hire recruitment, training and development.
- Coordinated and led internal and external site team meetings.
Business Operations Specialist
IT-Services Hungary, Ltd.
Budapest
07.2016 - 05.2017
- Prepared monthly financial review for professional leaders national/ international
- Prepared and present financial reports for team leaders
- Created and update WBS
- Took part in monthly closing/ accrual process
Sales Data Manager
IT-Services Hungary, Ltd.
Budapets
06.2011 - 06.2016
- Optimized database performance with regular maintenance, updates, and optimizations.
- Created, update and change customer data in SAP System.
- Responsible for data quality.
- Prepared regular analysis and reporting.
Education
Business - And Life Coach
ELTE
Budapest, Hungary01.2023
Economist in Business Administration & Management
Corvinus University
Budapest, Hungary07.2012
Skills
Schedule Management
Performance monitoring
Coaching and Mentoring
Key Performance Indicators
Stakeholder Management
Human Resources Management
Performance Improvement
Resource Allocation
Operations Management
Problem-Solving
Excellent Communication
Certification
ITIL Foundation
Timeline
People Lead ( Team Lead)
Deutsche Telekom IT&Telecommunication Hungary Ltd.
04.2021 - Current
Head of Team / Service Delivery Manager
Deutsche Telekom IT&Telecommunication Hungary, Ltd
05.2017 - 03.2021
Business Operations Specialist
IT-Services Hungary, Ltd.
07.2016 - 05.2017
Sales Data Manager
IT-Services Hungary, Ltd.
06.2011 - 06.2016
Business - And Life Coach
ELTE
Economist in Business Administration & Management
Corvinus University