Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
Generic
Roberto Carlos Herrera Pisco

Roberto Carlos Herrera Pisco

Mitcham

Summary

Dynamic and dedicated professional with a proven track record in the hospitality and health sectors, notably at Virgin Voyages. Excelled in guest engagement and safe food handling, enhancing customer satisfaction and operational efficiency. Skilled in team leadership and problem-solving, consistently delivering exceptional service. Achieved significant improvements in client fitness levels and mental health support, demonstrating strong work ethic and hospitality service expertise.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Server

Virgin Voyages
02.2024 - 07.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
  • Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Personal Trainer

Self-employeed
02.2021 - 05.2024
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Specialized in:

-Bodybuilding

- Weight loss

- Health Nutrition

  • Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.

Mental Health Support Worker

Bourne Citizen Ltd.
08.2021 - 08.2023
  • Shopping and Meal Preparation
  • Administering Medication
  • Support with daily Routines and Activities
  • Learning and Disabilities Support
  • Behaviour Supporting
  • Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
  • Documented client progress in confidential files.

Restaurant Waiter

Côte Brasserie
08.2020 - 08.2021
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Kitchen Hand

Côte Brasserie
08.2019 - 08.2020
  • Followed recipes and chef instructions to prepare food correctly.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Plated and presented food following chef requirements.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.

Restaurant Manager

Restaurant La Brasserie
01.2014 - 02.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Diploma - Personal Fitness Trainer

Stonebridge College
Cornwall, England
04.2001 -

High School Diploma -

IES LAS FUENTES
Spain
04.2001 -

Skills

Strong Work Ethic

Guest Engagement

Hospitality service expertise

Exceptional customer service

High-volume dining

Professionalism

Fitness instruction

Client Coaching

Personal training and coaching

Social Skills Training

Client Engagement

Additional Information

Full UK Drivig License

Hobbies

Photography 


Timeline

Server

Virgin Voyages
02.2024 - 07.2024

Mental Health Support Worker

Bourne Citizen Ltd.
08.2021 - 08.2023

Personal Trainer

Self-employeed
02.2021 - 05.2024

Restaurant Waiter

Côte Brasserie
08.2020 - 08.2021

Kitchen Hand

Côte Brasserie
08.2019 - 08.2020

Restaurant Manager

Restaurant La Brasserie
01.2014 - 02.2019

Diploma - Personal Fitness Trainer

Stonebridge College
04.2001 -

High School Diploma -

IES LAS FUENTES
04.2001 -
Roberto Carlos Herrera Pisco