Rodney Khodr
Szekeshfehervar,Fejér
Summary
Results-driven professional with expertise in property management, strategic planning, and rooms division management. Demonstrates exceptional skills in staff development, team building, and leadership, fostering high-performing teams and ensuring operational excellence. Adept at budget control, expense management, and incentive plan development to optimise financial performance. Proficient in client/vendor relations, public speaking, and effective communication to enhance customer satisfaction and stakeholder engagement. Skilled in scheduling, inventory control, employee training, and problem-solving with a strong focus on attention to detail. Committed to delivering superior customer service while driving room revenue growth through innovative strategies. Career aspirations include leveraging extensive experience to achieve organisational success and contribute to long-term business objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Executive Housekeeping Manager
The Ray hotel & Studios
Ain Saadeh, Lebanon
08.2023 - 05.2024
- Established a continuous training program for new room attendants, elevating the average inspection pass rate to 95%.
- Revamped inventory control practices, ensuring a 30% reduction in waste and a consistent availability of necessary supplies.
Director Of Housekeeping
Grandover Resort & SPA, A Wyndham Grand Hotel
Greensboro, USA
06.2007 - 06.2022
- Perfected an incentive plan on room inspections based on performance reviews by scoring room attendants and rewarding high scoring employees which improved the overall cleanliness of the hotel by 30% of the first quarter of implementation.
- Reduced annual turnover by 25% through a positive work environment and career development, incentives and rewards.
Hotel Manager
Days Inn by Wyndham
Raleigh, USA
10.2006 - 05.2007
- Increased annual revenue by 18% by focusing on maximizing occupancy and improving the average daily rate (ADR).
- Increased guest satisfaction scores by 12% in early check in and late check out services and implementing loyalty programs to reward repeat guests to encourage loyalty.
- Reduced operational costs by 8% in optimizing energy consumption, streamlining staff operations.
Director Of Housekeeping
Radisson Riverfront and Country Suites Hotel
Augusta, USA
06.2004 - 09.2006
- Conduct interactive meetings that focus on goals setting, employee recognition and implementing new innovative ideas which increased employee morale and reduced turnover by 15%.
- Introduced new chemical product lines to 50+ staff on the proper techniques for cleaning and sanitizing equipment, improving sanitation rating by 28%.
General Manager
Extended Stay America
Charlotte, USA
03.2002 - 05.2004
- Organized guest feedback initiative, resulting in 18% increase in annual occupancy.
- Coordinated and executed successful renovations and improvements resulting in 14% increase in room revenue.
- Developed and implemented innovative strategies to reduce operational costs by 12%.
Front Office Manager
Four Points by Sheraton
Charlotte, USA
04.1999 - 03.2002
Education
Belmont Abbey College - Business Administration
Belmont Abbey College
Belmont, North CarolinaHigh School Graduation - undefined
Bahrain International School
Juffair, BahrainSkills
- Property Management
- Strategic Planning
- Staff Development
- Team Building & Leadership
- Effective Communication
- Opening Experience
- Client/Vendor Relations
- Public Relations & Speaking
- Budget control
- Expense Control
- Scheduling & Planning
- Employee Training
- Rooms Division Management
- Inventory Control
- Customer Service
- Problem Solving
- Attention to Detail
- Room Revenue
- Incentive Plan Development
- Microsoft Office
Certification
- Certificate Of Completion, North Carolina, USA, Department Of Health and Human Services,2020
- Certificate Of Excellence, Grandover Resort & SPA by Wyndham, -Symphony Of Service,2007
Personal Information
- Immigration Status: Own residence permit, married to Hungarian wife
- Nationality: Lebanese-Armenian
- Religion: Maronite Christian
Languages
Arabic
Native
French
Fluent
English
Fluent
Affiliations
- Sports,Traveling,Classic cars,Fitness
Accomplishments
Service Pin for Extended Faithful Service-Holiday Inn Woodlawn,Charlotte,NC-USA 1998
Service Pin for Nomination to Excellent Customer Service Employee Program- Days Inn Of America, 1994
Timeline
Executive Housekeeping Manager
The Ray hotel & Studios
08.2023 - 05.2024
Director Of Housekeeping
Grandover Resort & SPA, A Wyndham Grand Hotel
06.2007 - 06.2022
Hotel Manager
Days Inn by Wyndham
10.2006 - 05.2007
Director Of Housekeeping
Radisson Riverfront and Country Suites Hotel
06.2004 - 09.2006
General Manager
Extended Stay America
03.2002 - 05.2004
Front Office Manager
Four Points by Sheraton
04.1999 - 03.2002
High School Graduation - undefined
Bahrain International School
Belmont Abbey College - Business Administration
Belmont Abbey College
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