Roland Groza
Head Waiter
Budapest,BU
Summary
Hardworking Head Waiter with 2 years of high end serving experience. Expert in training employees with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales. Cheerful service offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Head Waiter in Párisi Udvar Hotel Budapest
Employer
Budapest, Petőfi Sándor Utca 2-4.
03.2023 - Current
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Hotel Waiter in Párisi Udvar Hotel Budapest
Employer
Budapest, 1053
05.2022 - 03.2023
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Trainee Chef in Continental Hotel Budapest
Employer
Budapest, 1074
06.2018 - 04.2020
- Handled specialty equipment such as immersion circulators for sous vide cooking with precision and care.
- Consistently met high standards of food quality and presentation, receiving praise from both supervisors and customers.
- Adhered to strict hygiene standards while working with raw ingredients such as poultry and seafood, reducing contamination risks.
- Gained valuable insight into ingredient sourcing by accompanying senior chefs on supplier visits.
Trainee Chef in Corinthia Panorama Hotel
Employer
Prague, 140 63
08.2018 - 10.2018
- Collaborated with team members to prepare large catering orders for special events, ensuring timely delivery and high-quality results.
- Received positive feedback from supervisors for exceptional teamwork and adaptability during busy shifts.
- Assisted head chef in creating innovative dishes for daily menus, resulting in increased customer satisfaction.
- Contributed to inventory management by organizing stock items and reporting low supplies to the head chef promptly.
Education
Chef Training
MMSz Kelta Secondary School
Budapest, Zipernowsky Utca 4, 1039 09.2017 - 06.2020
Pestújhelyi Primary School
Budapest, Pestújhelyi Út 38, 1158 09.2010 - 06.2017
Budapest XV. Kerületi Kossuth Lajos Primary School
Budapest, Kossuth U. 53, 1151 09.2009 - 06.2010
Skills
High-volume dining
undefinedCertification
Certified [Chef], [Erasmus Plus Degree]
Timeline
Head Waiter in Párisi Udvar Hotel Budapest
Employer
03.2023 - Current
Hotel Waiter in Párisi Udvar Hotel Budapest
Employer
05.2022 - 03.2023
Certified [Chef], [Erasmus Plus Degree]
04-2020
Trainee Chef in Corinthia Panorama Hotel
Employer
08.2018 - 10.2018
Trainee Chef in Continental Hotel Budapest
Employer
06.2018 - 04.2020
Chef Training
MMSz Kelta Secondary School
09.2017 - 06.2020
Pestújhelyi Primary School
09.2010 - 06.2017
Budapest XV. Kerületi Kossuth Lajos Primary School
09.2009 - 06.2010
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