Ronald Iványi

• Global training coordination

Managed global training coordination across four support hubs, ensuring consistent onboarding, and capability development.

• Delivered training services both virtually and in person.

aligned with Service Operation and Continual Service Improvement.

• Maintained and enhanced training assets to support self

learning, and knowledge retention.

• Led knowledge transfer initiatives for the India Service Desk

launch, supporting hypercare, and ensuring operational readiness.

• Transformed existing training materials into self learning

Materials

Communication

• Led the communication team to inform all support groups

about process news, and updates, via global weekly communication.

• Resolving complex technical issues.
• Assisting users remotely.
• Backlog handling.
• Working closely with other L2 and L3 teams.

• Maintaining knowledge base articles ServiceNow (Aspen)
• Creating reports and analysing data.
• Presentation to customers (Weekly and Monthly)
• Constant communication with the client.

• Assisting users remotely with IT issues in English and French.
• ServiceNow ticket logging
• Maintained great customer relations with offices and stores.
• Collaboration with other level 2 support teams from other business partner organisations.