Saki Takada

• Queue Management

Balance and assist the operations of the support team

• People Management

Check attendance, adjust the number of people needed for support, and provide feedback as necessary.

• Supervise

Take responsibility for senior level support and resolution as a supervisor.

• Escalation respond

Respond to escalation from Support Associate and handle the resolution.

• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.