Overview
Work History
Education
Skills
Timeline
Generic
SANDRA PALERMO

SANDRA PALERMO

Team Manager
Budapest

Overview

14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Customer and Colleague Engagement Team Manager

Tesco-BST
02.2023 - Current
  • Creating and maintaining a high-engagement work culture where people feel motivated, valued, and heard.
  • Managing complex escalations and stakeholder communication, ensuring swift resolution and minimal business impact.
  • Supporting my team in handling critical cases, guiding them through challenges, and ensuring continuous development.
  • Successfully managed the transition of a new team, ensuring a smooth onboarding process, knowledge transfer, and performance stabilization.
  • Holding regular 1:1 meetings with my direct reports, giving honest feedback, recognizing great work, and supporting career aspirations.
  • Identifying what gets in the way of performance and working on solutions to make processes smoother and more efficient.

CCEC Lead

Tesco-BST
04.2022 - 01.2023
  • Supported Senior Service Associates with handling challenging escalations, ensuring high-quality service.
  • Delivered structured training programs, ensuring all colleagues had the necessary knowledge and skills to excel in their roles.
  • Worked on process improvements, identifying pain points and recommending solutions for efficiency.
  • Maintained up-to-date knowledge of processes and shared best practices across teams.

CCEC Business Support Senior Associate

Tesco-BST
03.2021 - 03.2022
  • Provided business support to Tesco colleagues, helping resolve store operation issues efficiently.
  • Ensured escalations were handled properly, minimizing impact on stores and customers.
  • Worked cross-functionally with different teams to improve overall service quality and business operations.

Business Support Associate

Tesco-BST
07.2019 - 02.2021
  • Assisted Tesco colleagues by troubleshooting and resolving operational issues.
  • Prepared weekly performance reports and tracked key business metrics.
  • Focused on delivering great customer and colleague experiences, ensuring smooth store operations.

General Manager

Pierre Lang Magyarország
02.2011 - 12.2018
  • Led and developed a sales team of 20 people, ensuring they hit their targets while maintaining high engagement.
  • Organized brand events and worked on marketing campaigns to improve customer engagement.
  • Managed Facebook and Instagram business pages, increasing brand visibility.
  • Focused on customer service excellence, ensuring every interaction was a high-quality experience.

Education

High School -

Bornemisza Péter High School
09.2001 - 06.2005

Skills

  • Leadership
  • Communication
  • Problem Solving
  • Management of Changes
  • Stakeholder Management

Timeline

Customer and Colleague Engagement Team Manager

Tesco-BST
02.2023 - Current

CCEC Lead

Tesco-BST
04.2022 - 01.2023

CCEC Business Support Senior Associate

Tesco-BST
03.2021 - 03.2022

Business Support Associate

Tesco-BST
07.2019 - 02.2021

General Manager

Pierre Lang Magyarország
02.2011 - 12.2018

High School -

Bornemisza Péter High School
09.2001 - 06.2005

Similar Profiles

CREATE PROFILE
SANDRA PALERMOTeam Manager