Sarfaraz Ahmed Khan Siyal
Debrecen
Summary
Driven Customer Support Representative with over an year of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
2
2
years of professional experience
Work History
Customer Support Representative
Transcosmos
10.2023 - Current
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Community Health Worker
WHO (World Health Organization)
05.2022 - 09.2022
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Developed and maintained relationships with community partners to build program scope.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with external organizations to coordinate health and social services.
Education
Bachelors of Public Health - Health Sciences
University of Debrecen
Debrecen07.2026
High School Diploma -
Aga Khan Higher Secondary School
Karachi04.2022
Skills
- Report Generation
- Customer Success Management
- Data Management
- Application Support
- Online Chat Support
- Call Management
Accomplishments
- Used Salesforce and Skyspeed to manage data and Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Proficient
C2
Spanish
Upper intermediate
B2
Urdu
Proficient
C2
Timeline
Customer Support Representative
Transcosmos
10.2023 - Current
Community Health Worker
WHO (World Health Organization)
05.2022 - 09.2022
Bachelors of Public Health - Health Sciences
University of Debrecen
High School Diploma -
Aga Khan Higher Secondary School
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