Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Shari Alkhazaleh

Shari Alkhazaleh

Ciudad Real,Spain

Summary

Sales development and customer service professional with strong experience in lead generation, client engagement, and international relations. Skilled in managing customer relationships and collaborating with cross-functional teams to drive business growth. Seeking client-facing roles in sales or customer success to contribute to organizational objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Associate Sales Development Representative

EPAM Systems
Budapest, Hungary
10.2024 - 09.2025
  • Generate high-potential leads in Life Sciences and Manufacturing sectors across North America via LinkedIn Sales Navigator, personalized emails, and warm calls.
  • Conduct targeted research to tailor communication and increase engagement with prospects
  • Deliver qualified leads to Sales Managers for further qualification and pipeline management
  • Maintain accurate records of outreach and lead data in Salesforce and MS Dynamics CRM
  • Collaborate with sales and marketing teams to optimize lead generation strategies and support revenue growth

Customer Service Specialist

Diamond Diagnostics Inc.
Budapest, Hungary
07.2022 - 08.2023
  • Managed customer service interactions and processed orders with high responsiveness via calls and emails
  • Handled logistics documentation, proformas, invoices, and purchase orders
  • Provided operational support to Sales and Regional Business Associate teams
  • Maintained customer database accuracy and resolved customer complaints swiftly to ensure satisfaction

Education

MA - International Relations

Corvinus University of Budapest
Budapest

Skills

  • Client Relationship Management
  • Lead Generation & Sales Outreach
  • Communication & Team Collaboration
  • Customer Service & Support
  • CRM Management (Salesforce, MS Dynamics)
  • Time Management & Prioritization
  • Problem Solving & Attention to Detail
  • Microsoft Office Suite (Word, Excel, PowerPoint, TEAMS)
  • CRM Systems (Salesforce, MS Dynamics)

Certification

IT Business Analysis Course (Beginner), NIX Global IT Company, Hungary, 05/01/24

Accomplishments

  • Processed over 500 customer orders with above 97% accuracy
  • Enhanced database management efficiency through data updates
  • Consistently contributed to a high lead conversion rate, supporting pipeline and revenue growth

Languages

English
Advanced (C1)
Arabic
Native

Timeline

Associate Sales Development Representative

EPAM Systems
10.2024 - 09.2025

Customer Service Specialist

Diamond Diagnostics Inc.
07.2022 - 08.2023

MA - International Relations

Corvinus University of Budapest

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Shari Alkhazaleh