Vmware vsphere
Sándor Szabó
Technical Account Manager
Budapest,Maros utca 27
Summary
Accomplished Technical Account Manager at Foundever, adept in ITIL Framework and team building, significantly enhanced client satisfaction and account performance through strategic problem-solving and analytical thinking. Expert in leveraging CRM software for sales support, consistently delivering solutions that drive success and exceed expectations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Technical Account Manager with more than 2 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources. Technical Account Manager with more than 2 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources. Technical Account Manager with more than 2years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Technical Account Manager
Foundever
12.2022 - Current
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Ensured timely issue resolution by coordinating resources effectively across departments when needed.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Established trust with clients by consistently delivering on commitments and providing transparent communication.
- Reduced response time for technical inquiries with efficient communication channels and teamwork.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Regional It Manager
Sykes Közép-Európa Kft.
01.2008 - 01.2022
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
HP Unix Supervisor
Sykes Közép-Európa Kft.
10.2001 - 01.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Service Engineer
Variotrade Kft
03.2000 - 10.2001
CT Engineer and Lead of Technical Department
Szeged Kórház
06.1997 - 03.2000
Education
Bachelor of Science - Electrical Engineering And Technical Teacher
Kandó Kálmán Műszaki Főiskola
Budapest, Hungary 09.1990 - 06.1994
Skills
ITIL Framework
CRM software proficiency
Sales Support
Software Development
Analytical Thinking
Problem-Solving
Time Management
Problem-solving abilities
Task Prioritization
Technical consulting
Decision-Making
Problem-solving aptitude
Compliance reviews
Team building
Multitasking
Goal Setting
Software
Trellix Endpoint protection
Tenable io and sc
Office
Azure AD
O365 services
BigFix
Windows servers (2016-2019)
Languages
Hunga
Native language
English
Upper intermediate
B2
Certification
ITIL V3
Timeline
Technical Account Manager
Foundever
12.2022 - Current
ITIL V3
07-2020
Regional It Manager
Sykes Közép-Európa Kft.
01.2008 - 01.2022
HP Unix Supervisor
Sykes Közép-Európa Kft.
10.2001 - 01.2008
Service Engineer
Variotrade Kft
03.2000 - 10.2001
CT Engineer and Lead of Technical Department
Szeged Kórház
06.1997 - 03.2000
Bachelor of Science - Electrical Engineering And Technical Teacher
Kandó Kálmán Műszaki Főiskola
09.1990 - 06.1994
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