Stephane Gavard

• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built personal relationships with guests to promote positive experiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
• Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
• Guided groups of up to [Number] people on scheduled tours.

Manage the Baysselance Hut at 2651 m altitude
60 places
Welcome of the climbers
Shelter maintenance
advice
financial management
management 5 people in a confined space

7days/week 24h/Day