Sudipta Das
Debrecen
Summary
Energetic student eager to apply knowledge of project coordination and completion to achieve company goals. Dedicated to working hard to make positive contributions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Transcosmos Kft.
Debrecen
06.2021 - Current
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped alarge volume of customers every day with a positive attitude and focus on customer satisfaction.
Intern
Water Quality Lab, University of Debrecen
Debrecen
07.2021 - 09.2021
Synthetic Laundry Grey water treatment with the advanced oxidation process and make a comparison with other physical and chemical process.
University research assistant
Dr.Prof, Shahjalal
Gazipur
02.2020 - 06.2020
Worked under Dr.Prof.Md.Shahjalal Khandaker of Dhaka University of Engineering and Technology in his wastewater treatment project with aldehyde.
Textile merchandiser
Nassa Group
Dhaka
01.2018 - 12.2019
Pre-production sample development according to Buyer's requirement.
Education
Master of Science - Environmental Engineering
University of Debrecen
Hungary07.2022
Bachelor of Science - Textile Engineering
Bangladesh University Of Textiles Https
Bangladesh05.2018
Skills
- Operations Support
- Teaching
- Complaint resolution
- Verbal and written communication
- Calm disposition
- Customer service optimization
- Technical Support
- Gathering information
- Answering questions
- Inbound phone calls
- Problem-solving skills
- Client Communication
Cooking
Cooking was always an integral part of my life as I was very close to my mom. Now I try to recreate those memories of childhood by recreation those dishes with a few of my fusion ideas which make me close to home.
Languages
Bengali
Native language
English
Advanced
C1
Timeline
Intern
Water Quality Lab, University of Debrecen
07.2021 - 09.2021
Customer Service Representative
Transcosmos Kft.
06.2021 - Current
University research assistant
Dr.Prof, Shahjalal
02.2020 - 06.2020
Textile merchandiser
Nassa Group
01.2018 - 12.2019
Master of Science - Environmental Engineering
University of Debrecen
Bachelor of Science - Textile Engineering
Bangladesh University Of Textiles Https
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